Jeffrey Riese Email & Phone Number

Milpitas, California, Us

KLA-Tencor is a leading provider of process control and yield management solutions. As a Field Applications Engineer I am responsible for providing technical applications support for the development and implementation of KLA-Tencor products in customer fabrication facilities (my experience is with both wafer manufacturing as well as advanced semiconductor packaging) . Responsible for making internal and external presentations on all aspects of products. Assists sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications. With regards to supporting customers directly I have the responsibility to implements detailed customer installation plans.

Milpitas, California, Us

Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. A member of the customer support team that assures operational quality of system equipment. Coordinates actions with customers to minimize down time. Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production and meets customer purchase requirements. Repairs and modifies equipment at customer facility. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.

Arlington, Virginia, Us

Enlisted in the US Army in 1987 as an enlisted solider for active duty in the US Army. Earned a commission as an (2LT) Army Officer in Aug 1994 and branch qualified as an Army Signal Officer. Signal Officers are responsible for planning, installing, integrating, operating, and maintaining the Army’s voice, data, and information systems, services, and resources.Directly managed a unit of 70 personnel which duties included the responsibility of installing and maintaining Troposphere Scatter Communications Equipment and multiple high power Microwave Communications Systems as part of the largest Army communication network in support of Operation Iraqi Freedom from Feb 2003 – July 2004.

Master'S Information Systems Management, Network And System Administration/Administrator

Bachelor'S Degree In Electronic Engineering Technology, Engineering And Technology