Jeffrey Sutton

Jeffrey Sutton Email and Phone Number

Information Technology - Incident, Problem and Change Management @ JPMorgan Chase & Co.
new york, new york, united states
Jeffrey Sutton's Location
Greater Philadelphia, United States
Jeffrey Sutton's Contact Details

Jeffrey Sutton personal email

n/a
About Jeffrey Sutton

A highly experienced technology professional in the financial and telecommunications industries, my background reflects my ability to resolve technology incidents, issues, and address change and release management processes. With my more than 10 years' experience providing technical support on AIX, DB2, UNIX, Window Server, and MVS Mainframe environments, I continue to add value in dynamic environments, including IBM and JPMorgan Chase. I regularly apply my project management and leadership capabilities to support enterprise accounts. I am known for surpassing organizational targets and achieving process and operating improvements. Core Competencies Include the Following:Service Level Agreement (SLA) Management Report Development & AutomationClient Relationship DevelopmentIssue Identification & ResolutionTechnical Operations AnalysisGlobal Staff EngagementProcess ImprovementsWorkflow ManagementRoot Cause AnalysisProject Management Technical Support

Jeffrey Sutton's Current Company Details
JPMorgan Chase & Co.

Jpmorgan Chase & Co.

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Information Technology - Incident, Problem and Change Management
new york, new york, united states
Website:
jpmorganchase.com
Employees:
286575
Jeffrey Sutton Work Experience Details
  • Jpmorgan Chase & Co.
    Vice President, Global Supplier Services - Corporate Third Party Oversight
    Jpmorgan Chase & Co. Feb 2019 - Present
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  • Jpmorgan Chase & Co.
    Incident Manager - Cybersecurity & Technology Controls; Production Assurance
    Jpmorgan Chase & Co. Dec 2016 - Nov 2018
    Jersey City, Nj
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  • Ibm
    Incident, Problem, And Change Coordinator
    Ibm 2006 - 2016
    Piscataway, Nj
    Managed workflow for 50+ technical resources in North America, South America, and India in connection with incident, problem, and change management issues. Conducted root cause analysis and led resolution, which also included reporting and metrics management of break fix, service requests, and tool enhancements.►Introduced dynamic automation into service tool as part of process improvement efforts and directed effort to build automated ticket routing into ticketing system and eliminate manual effort.►Created reporting model and structure to show incoming work volumes, SLAs, and ticket backlog by account and individual productivity metrics.
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  • Ibm
    Organizational Change Manager
    Ibm 1999 - 2006
    Somerset, Nj
    Analyzed proposed changes to production environment and ensured formal quality stage gate process was followed. Reviewed test and deployment plans, timelines, and formal back-out plans. ►Interacted with client, as well as project executives, delivery leaders, executive management, and change governance teams to ensure quality assurance models were followed to maintain impact-free environment.►Performed audits to ensure changes were compliant with process requirements. Served as key point of contact for planned and proposed changes and upgrades.
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  • At&T
    Application Support Specialist
    At&T 1996 - 1999
    Somerset, Nj
    Delivered 24x7 application support for mission critical applications. Contributed as part of project management office and conducted root cause analysis and outage reviews. ►Implemented application changes, which included break fix or tool enhancements.►Developed project plans and interacted with stakeholders; conducted regression testing and initiated back-out exercises in connection with code installments.
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  • At&T
    Unix / Pc-Lan Administrator
    At&T 1993 - 1996
    Holmdel, Nj
    Provided system administrative support for UNIX and Windows servers. Installed hardware and software, administrated customer accounts.
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  • At&T
    Mvs Console Operator
    At&T 1988 - 1993
    Piscataway, Nj
    Provided first level system management of large scale MVS systems. Monitored and controlled production workload processing. Performed problem determination and resolution for computer hardware, software, network and other peripheral devices issues.
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Jeffrey Sutton Skills

It Strategy Collaborative Problem Solving Information Technology Windows Server Multi Task And Handle High Volume Workloads Release Management Itil Root Cause Analysis Ibm Aix Reporting And Analysis Cognos Networking Productivity Improvement Agile Methodologies Mentoring Team Leadership Tcp/ip Mvs Microsoft Word Microsoft Excel Service Level Management Change Management Disaster Recovery Technical Support Solaris Problem Analysis Sql Hardware Project Management Sunos Unix Problem Management Integration Metrics Databases

Jeffrey Sutton Education Details

Frequently Asked Questions about Jeffrey Sutton

What company does Jeffrey Sutton work for?

Jeffrey Sutton works for Jpmorgan Chase & Co.

What is Jeffrey Sutton's role at the current company?

Jeffrey Sutton's current role is Information Technology - Incident, Problem and Change Management.

What is Jeffrey Sutton's email address?

Jeffrey Sutton's email address is js****@****ibm.com

What schools did Jeffrey Sutton attend?

Jeffrey Sutton attended Rutgers University.

What are some of Jeffrey Sutton's interests?

Jeffrey Sutton has interest in Boating, Ice Hockey, Fishing.

What skills is Jeffrey Sutton known for?

Jeffrey Sutton has skills like It Strategy, Collaborative Problem Solving, Information Technology, Windows Server, Multi Task And Handle High Volume Workloads, Release Management, Itil, Root Cause Analysis, Ibm Aix, Reporting And Analysis, Cognos, Networking.

Who are Jeffrey Sutton's colleagues?

Jeffrey Sutton's colleagues are Bryan Pflaster, Kesha Jackson, Mba, Shannon Magnusson, Shalana Bryant, Sangeetha Pentapati, Dean Lewis, Anqi Yang.

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