Jeffrey Benson Email & Phone Number

Washington D.C. Metro Area

Responsibilities include communicating effectively with employees at all levels of the organization to gather or convey information and prepared executive presentations. Coordinating cross functional participation in process modeling exercises, ideation events, and process improvement implementation. Utilizing a unique and best-in-class functional process.

Washington D.C. Metro Area

• Built a Program Office to track the progress and performance of a complex multi-year program to deliver ~$500M in net cash savings over a six year period and delivering a $250M reduction to annualized operating cost by.
• Developed a SQL Server database and scripts (SQL, Python) to automatically load, analyze, and transform millions of records from >15 sources, including both operational data and financial data.
• Built a prototype program forecast model in Google Sheets and Excel, then developed the SQL database and scripts to automatically collect, transform, and load the required data to keep the model/forecast current.
• Identified key data insights and comparisons between the baseline performance, business case plan, and current forecast views. Provided financial walks to track program performance across baseline, plan, and current.
• Served as Scrum Master for a technical team of database programmers and web developers, tracking the delivery of software to improve Modernization Program Reporting using Jira to prioritize and track over 500 stories.
• Designed a hardware maintenance dashboard and the underlying SQL scripts to increase the transparency and visibility of the hardware maintenance spend, which immediately highlighted $5M (18% of spend) in potential.

Washington D.C. Metro Area

I joined an existing Enterprise Access Management project to deploy a new suite of identity and access management security software to >20,000 UNIX/Linux IT managed servers. Project initiation occurred in early 2016, and the team developed and tested the deployment scripts for various operating system platforms, but the actual software installations did.

Washington D.C. Metro Area

Successfully led several process consolidation initiatives for the IT Network & Unified Communications organization at a time when the team was consolidating two separate organizations and transforming into a single organization. In each case, worked with cross functional teams to document the Wireline / Wireless current state processes, brainstorm process.

Washington D.C. Metro Area

• Participated in the roll out of a formal Lean Six Sigma program as a Black Belt. I led Business Process Engineering (BPE) and Continuous Process Improvement (CPI) efforts across the IT Infrastructure teams from 2012.
• Led a Lean Six Sigma project to improve our End to End IT Asset Management process. Documented the current state process (over 400 activities, 6 levels of decomposition, 64 systems, 110 handoffs, >5 year life cycel).
• Co-facilitated work out sessions where 200 improvement ideas were categorized into 5 ideas. Facilitated the future state process definition: 43% of the steps were eliminated from the critical path and 33% of the human.
• Piloted key improvements to validate their effectiveness. Result of pilot: An allocation cycle that took over 17 weeks was compressed to less than 3 weeks (82% reduction in cycle time). Results:
• Reduced the percent of app to asset association changes for unknown reasons from 30% to 0%
• Reduced cycle time for the Request and Fulfillment process from 17 weeks to <=3 weeks for legacy delivery cycles, and to 0.35 weeks for the new internal cloud environment

Washington D.C. Metro Area

I led business process engineering efforts to make the Financial Planning & Analysis (FP&A) processes within our IT Strategy & Planning organization more efficient and effective.The FP&A processes include financial results consolidation and reporting, initial budget (demand) build, monthly forecast updates, and budget target tracking. Extensive managerial.

Washington D.C. Metro Area

Established a Business Initiative program office to manage and prioritize capital business cases, Utilized business process engineering to design, develop, and implement the program management office. Reviewed, prioritized, and tracked more than 150 IT infrastructure capital business cases totaling $1.2B over six years. Delivered results within 2% of.

Maryland, Washington D.C. Metro Area

Created and implemented a Program Office and the associated processes, which passed ISO9000-2000 registration and re-registration audits, to serve in planning, evaluating, prioritizing and submitting business cases for Data Center Operations capital projects.Managed $30M Capital funding for Data Center facility critical engineering programs, coming in.

Washington D.C. Metro Area

Managed the ISO9000 Quality System implementation, which successfully passed every re-registration audits, for the Distributed Production Operations. Created and implemented documentation, and document change controls, that detailed organizational process and procedures as well as system and application technical process and procedures for 24x7 Technical.

Washington D.C. Metro Area

As an Application Release Manager serving within IT Distributed Server Engineering at Bell Atlantic, I reduced operating expenses while delivering improvement in system availability by leading a continuous process improvement project. Interviewed Application Release Managers, documented the current state process, designed and implemented the future state.

Washington D.C. Metro Area

Developed an Access database system to track the provisioning of over $2 Million in hardware and software and coded Visual Basic macros to automatically create employee time reporting worksheets and to track resource utilization reports from project management software data, reducing the overhead required to track the team’s time against tasks by.

Washington D.C. Metro Area

Determined the schedule of deliverables and objectives of a 6-person contract supporting 200 clients. Delivered 100% of the objectives on time and within budget. Participated in RFP response and won additional business.

Grove City, PA

Supervised a staff of four computing center consultants and assisted up to 300 students at peak hours and provided programming and algorithmic problem resolution. Provided help desk support utilized business process engineering to improve the support process for students.

Master Of Arts

Education record

Certificate

Master'S Certificate

Bachelor Of Arts

Education record