Jeffrey Vietmeier Email & Phone Number

Chambersburg, Pa

• Provides hardware support for information systems through troubleshooting, repair, replacement, or escalation• Provides Tier II customer support by telephone, e-mail, in-person, and support ticket interaction• Manages lifecycle of support tickets using CA Unicenter Software• Conducts inventory of government assets, ensuring compliance with Frameworks and Regulation• Trains end users regarding use of their software and equipment, providing alternate solutions and workarounds

Lacey, Wa

Olympia Lacey Church of God and Capital Christian CenterLearned and performed worship music on a variety of different musical instruments. Sorted, transported, and distributed perishable food items to impoverished people within the community. Fulfilled leadership roles in support groups for adults and teenagers. • Self-Sufficient: Created a multi-instrument practice system that allowed for live performance of over 300 songs • Leadership: Promoted to alternate worship leader, in recognition of people skills and musical ability• Community Service: Provided professional development training and served food to impoverished people in the community

Greater Seattle Area

Emeritus Senior Living and Brookdale Senior Living SolutionsSupported employees with Workstation and Data Center-based issues, from among 1100 nationwide communities. • Customer Service: Patiently assisted over 20 non-technical end users daily, escalating less than 5% of issues to higher departments• Dealing with Ambiguity: Adjusted to unfamiliar systems and software, during a company merger• Teamwork: Worked with multiple departments to determine requirements for new systems, software, and updates• Proficient: Hired as a temporary employee and asked to join as a full time employee throughout the merger of the two companies• Data Management with Systems: Resolved over 4,000 tickets in a variety of ticketing systems

Johnstown, Pa

Provided phone, email, and remote desktop support for non-technical end users. Diagnosed and repaired hardware, software, and connectivity related issues on a variety of platforms. • Enhancing Productivity: Invested phone time to resolve complex issues, lowering field technician repairs by 50% over a 12-month period • Ticketing Systems: Responsible for managing case lifecycle and was part of a Customer Service team with 97% positive feedback rating• Active Directory: Assisted in implementing and supporting Domain infrastructure for over 40 internal users• Creating and Updating Procedures: Researched information and created and utilized technical documentation to provide support for Workstations, Set Top Boxes (STB), VoIP phones, shipping, and repairs• Physical Network Setup: Assisted in planning, implementation, and support of in-office network and datacenter.

Fort Carson, Co

Managed training and assessed efficiency of a three-person military police team. Coordinated law enforcement training for Iraqi police officers. • Stress Management: Calmly assessed situations and made timely decisions that led to the safe and successful completion of over 300 missions • Technical Training and Documentation: Planned and implemented law enforcement training program that trained over 200 Iraqi Police Officers• Leadership: Set professional development standards which led to the eventual promotion of all employees

Fort Carson, Co

The Military Police Investigations office was tasked with misdemeanor and low-level felony investigations, law enforcement training for patrol officers, and collaboration with Social Work Services and other local law enforcement.• Proficient: Completed over 300 criminal investigations with an approximate solve rate of 97%• MS Office Suite: Created and utilized legal paperwork using the Microsoft Office Suite• Oral and Written Communication: Trained over 1000 Military Police Patrol officers in procedures and documentation

Fort Carson, Co

Tasked with route security, training of indigenous law enforcement personnel, and combat support operations. • Safety: Assisted over 1000 soldiers with weapons qualification, without any incidents.• Responsible: Safely transported and distributed ammunition, and other hazardous materials, for over 50 different weapons ranges • Trustworthy: Often given responsibilities of those promoted over me, such as squad leader and patrol supervisor• Driven: Attended management training and graduated on the commandant’s list (top 20 percent of the entire student body)

Computer Science (Cs) Certification, Server And Cloud Administration, 4.0 Gpa

I qualified for the Microsoft Software & Systems Academy (MSSA). It is an intensive, full-time, 16-week program that includes academic.

Associate Of Science Degree, Information Technology (Network Administration), 4.0