Jeffrey Vietmeier Email & Phone Number

Chambersburg, PA

• Provides hardware support for information systems through troubleshooting, repair, replacement, or escalation
• Provides Tier II customer support by telephone, e-mail, in-person, and support ticket interaction
• Manages lifecycle of support tickets using CA Unicenter Software
• Conducts inventory of government assets, ensuring compliance with Frameworks and Regulation
• Trains end users regarding use of their software and equipment, providing alternate solutions and workarounds

Lacey, WA

• Olympia Lacey Church of God and Capital Christian CenterLearned and performed worship music on a variety of different musical instruments. Sorted, transported, and distributed perishable food items to impoverished.
• Self-Sufficient: Created a multi-instrument practice system that allowed for live performance of over 300 songs
• Leadership: Promoted to alternate worship leader, in recognition of people skills and musical ability
• Community Service: Provided professional development training and served food to impoverished people in the community

Greater Seattle Area

• Emeritus Senior Living and Brookdale Senior Living SolutionsSupported employees with Workstation and Data Center-based issues, from among 1100 nationwide communities.
• Customer Service: Patiently assisted over 20 non-technical end users daily, escalating less than 5% of issues to higher departments
• Dealing with Ambiguity: Adjusted to unfamiliar systems and software, during a company merger
• Teamwork: Worked with multiple departments to determine requirements for new systems, software, and updates
• Proficient: Hired as a temporary employee and asked to join as a full time employee throughout the merger of the two companies
• Data Management with Systems: Resolved over 4,000 tickets in a variety of ticketing systems

Johnstown, PA

• Provided phone, email, and remote desktop support for non-technical end users. Diagnosed and repaired hardware, software, and connectivity related issues on a variety of platforms.
• Enhancing Productivity: Invested phone time to resolve complex issues, lowering field technician repairs by 50% over a 12-month period
• Ticketing Systems: Responsible for managing case lifecycle and was part of a Customer Service team with 97% positive feedback rating
• Active Directory: Assisted in implementing and supporting Domain infrastructure for over 40 internal users
• Creating and Updating Procedures: Researched information and created and utilized technical documentation to provide support for Workstations, Set Top Boxes (STB), VoIP phones, shipping, and repairs
• Physical Network Setup: Assisted in planning, implementation, and support of in-office network and datacenter.

Fort Carson, CO

• Managed training and assessed efficiency of a three-person military police team. Coordinated law enforcement training for Iraqi police officers.
• Stress Management: Calmly assessed situations and made timely decisions that led to the safe and successful completion of over 300 missions
• Technical Training and Documentation: Planned and implemented law enforcement training program that trained over 200 Iraqi Police Officers
• Leadership: Set professional development standards which led to the eventual promotion of all employees

Fort Carson, CO

• The Military Police Investigations office was tasked with misdemeanor and low-level felony investigations, law enforcement training for patrol officers, and collaboration with Social Work Services and other local law.
• Proficient: Completed over 300 criminal investigations with an approximate solve rate of 97%
• MS Office Suite: Created and utilized legal paperwork using the Microsoft Office Suite
• Oral and Written Communication: Trained over 1000 Military Police Patrol officers in procedures and documentation

Fort Carson, CO

• Tasked with route security, training of indigenous law enforcement personnel, and combat support operations.
• Safety: Assisted over 1000 soldiers with weapons qualification, without any incidents.
• Responsible: Safely transported and distributed ammunition, and other hazardous materials, for over 50 different weapons ranges
• Trustworthy: Often given responsibilities of those promoted over me, such as squad leader and patrol supervisor
• Driven: Attended management training and graduated on the commandant’s list (top 20 percent of the entire student body)

Computer Science (Cs) Certification, Server And Cloud Administration, 4.0 Gpa

I qualified for the Microsoft Software & Systems Academy (MSSA). It is an intensive, full-time, 16-week program that includes academic and.

Associate Of Science Degree, Information Technology (Network Administration), 4.0