Jeffrey Yu Email & Phone Number

New York, Ny, Us

- Seasonal role at live events supporting various departments by responding to operational pressure points throughout festivals; taking on special projects as necessary- Manage team of 30 staff members, responsible for overseeing day-of-show schedules, liaising with event production departments, and deploying team effectively in a highly dynamic environment- Work under pressure in stressful environment; communicate effectively via radio for medical & operational callsEvents worked include Project Glow, Moonrise, EDCLV, EDCO, Okeechobee, HARD Summer, Beyond Wonderland SoCal, and Rolling Loud LA.

Member of Insomniac's Ground Control and Headliner Experience team. Implement harm reduction practices and work collaboratively with other Health and Safety teams to ensure safety of hundreds of thousands of festival attendees.

New York City Metropolitan Area

- Work collaboratively in small teams to support the CEO and senior leaders on company-defining strategic problems across the business; projects have included software development, AI, and travel - Drive day-to-day research, problem solving, and communications amongst team and business partners in a hypothesis-led way; owning individual workstreams and presenting to senior leadership

- Overhauled and automated workflow for analyzing B2B CSAT data, collaborating cross-functionally to identify deficiencies and created new system for better understanding customer journey across different client personas - Developed Python ML algorithm to code open-ended Qualtrics responses; visualized with Tableau enabling access to previously unattainable customer insights informing work prioritization for PM team- Presented to HDS CEO and senior leadership; trained team on how to utilize dashboard for new KPIs

Bachelor Of Arts - Ba, Philosophy

Activities and Societies: Wharton Undergraduates in Public Policy (Vice President of External Affairs), Phi Gamma Nu Business Fraternity.

Education record