Quinn Miller Email & Phone Number

Los Angeles, CA, US

Los Angeles Metropolitan Area

Los Angeles Metropolitan Area

• Managing and growing a portfolio of high-value members, overseeing multiple memberships to maintain customer retention and increase revenue by capitalizing on existing customer relationships
• Managed social media channels (Instagram, Twitter, and Facebook) by responding to comments and resolving customer inquiries.
• Oversee and execute in-destination engagement initiatives at curated experiences
• Led social media efforts for Pollen to protect and enhance brand reputation using social media listening tools to monitor and respond to online conversations relevant to Pollen and its partners
• Project-managed frequent experiments to improve metrics for consumer experience, mobile applications, and social media channels
• Participated in cross-functional meetings to review reporting data, improving overall customer experience and retention

Los Angeles, California, United States

• Managed, trained, and engaged 3000+ Pollen community program members to promote concert sales.
• Sourced member’s preferences for festivals, clubs, and travel packages to foster relationships with top sellers
• Arrange, prep, and host member lounge areas at designated member events
• Collaborated in marketing content creation of partner events and sent assets via text messages to members
• Assisted with data projects by retroactively analyzing customer selling habits to spot trends

Los Angeles, California, United States

• Introduced and trained 40-80 new members to the Pollen community platform weekly
• Motivated new members to make their first ticket sale with engaging and creative promotions
• Self-started a more efficient text message outreach tracker via Excel; increasing marketing communications by 50%

Los Angeles, California

• Responded to 250 emails daily from customers for (9) music festival email accounts:Coachella, Stagecoach, Splash House, Camp Flog Gnaw, FYF Fest, Arroyo Seco, Day n Vegas, Panorama & Desert Trip
• Created and presented email analytic reports to department leads based on overall marketing strategy
• Created proactive measures to maintain accurate information for festival websites, social media accounts, and email newsletters
• Oversaw monthly on-site marketing activations in venue to promote festivals and similar local concerts

Los Angeles

• Employed for seven festivals, including Coachella, Stagecoach, Arroyo Seco, Camp Flognaw, FYF Fest, and more
• Provided guests with information regarding camping activities, parking lots, medical tents, and shuttle/ride-share programs
• Recorded frequently asked questions and lost item claims with festival attendees
• Ran post and pre-show duties when needed

Los Angeles, CA

• Booking accommodations and travel for the DJ group "Infected Mushroom"
• Creating expense spreadsheets for accommodation expenses
• Maintaining the calendar that includes flights, hotel stay and over 150 live shows
• Writing up itineraries for group, handling visa applications / submissions, authorization forms, as well as many other duties involved with the role of ''Tour Manager.''

San Bernardino & Los Angeles

• Employed for Nocturnal Wonderland, Escape Psycho Circus, Countdown, Beyond Wonderland, HARD Summer & Project Z
• Control music festival risk management and guest services through in-person interaction with festival guests throughout an 8+ hour period
• Assist distressed individuals when they were in need of assistance while interacting professionally with all levels of individuals in a courteous manner
• Report to the Ground Control and Guest Services Managers and the Health & Safety Director

California State University Northridge

• Assisted in planning, and executing events, which included concerts, lectures, live performances, art shows, study breaks and multi-faceted events.
• Coordinated room reservations, layouts and other event needs including preparing room set up diagrams and requesting personal support for event.
• Developed and or supported partnerships and professional working relationships with USU staff, student volunteers, university departments, faculty and clubs and organizations
• Performed a variety of general office tasks including typing, filing, answering phones, photocopying, faxing, etc.

Los Angeles, CA

• Promoted start-up company event page for artists by attending Air + Style Festival, L Festival, CRSSD and Coachella
• Responsible for registering 345 users to company website through social media platforms and promoting Quiver
• Engaged with social media users through their interests of music festivals through tagging commenting on posts
• Created my own Brand Ambassador Instagram account about Coachella to promote users to register to website

Northridge, California

• Worked on Marketing Plan, implementation and review of major spring events/concerts
• Organized and created the official portfolio of vendors for the weekly Farmer’s Market
• Lead on vendor participation for Farmer’s Market by booking over 25 vendors every Tuesday for semester

Northridge, CA

• Promoted ambassador from using personal social media outlets and marketing to spread brand awareness
• Provided detailed information and facts about brand history to new students on my college campus
• Received promotion, received additional responsibilities