Jeff Ricketts Email & Phone Number

For over 35 years I have enjoyed an IT career as a senior manager, leader and consultant. I find it rewarding bringing together team talent, technology innovation, business acumen and operations leadership to solve challenging business problems.I work hard to maintain my reputation for developing key business relationships, managing stakeholder interests, establishing and achieving measurable objectives, and developing leadership skills in others.My experience spans Financial Services, Telecommunications, Insurance, Information Security and other industries. I have been privileged to lead organizations of up to 500+ IT professionals, including transition through large mergers/ acquisitions and outsourcing of application development/ computer operations. Most recently I enjoyed delivering advanced fraud protection solutions to the largest financial institutions in the US -- along with Zelle, the exciting real-time payments service from Early Warning!Specialties: • Enterprise-scale system development project leadership• Customer Service and Call Center technologies (call routing, speech recognition / voice response systems, customer self-service, integrated agent desktop solutions)• Project and Program Management• Sales and Marketing solutions (CRM, database marketing)• Operations Management (call center effectiveness, IT Operations)• Leadership of organizational and technological change• Developing leadership abilities of others• Information Technology strategy

Listed skills include Telecommunications, Program Management, Enterprise Software, Crm, and 9 others.

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  Illinois State University

  Bs