Jeff Risberg Email & Phone Number

Palo Alto, Ca, Us

Aisera is the leader in AI-based customer service for enterprises.Aisera’s Generative AI capabilities are the enterprise equivalent of OpenAI's ChatGPT. At our core, we’re an AI and Automation company that enables enterprises to dramatically improve their customer experience (CX) and employee experience (EX). Users are empowered to self-serve and auto-resolve inquiries in real-time. Aisera leverages Conversational AI and natural language processing (NLP) to provide real-time and over 95% accurate response in any channel (messaging, voice, web chat) and language (over 100 languages) of choice. Enterprises benefit by lower support costs, improve customer satisfaction and worker productivity.Designed and developed platform, connector, UI, and data science elements of our application.Platform technologies include microservice framework, job execution engine, Kubernetes deployment tools, datasource management, and data model.Connector technologies include data mapping framework, external system integration, and performance monitoring. The framework supports integration to over 30 enterprise sources.UI technologies included original admin ui, plus supporting development of channels for webchat, Slack, and email.Data science technologies include neural semantic search, NLP model training tools, and prediction models.Also responsible for leading architecture team and providing development coordination across multiple teams.

New Delhi, Delhi, In

Helping this organization meet the challenges of education in India.

San Mateo, Ca, Us

Advised on product definition, architecture, engineering methodology and tools, as well as carrying out design and implementation of several elements of our SEM management platform, including UI, the analytic framework and the publishing adapters, using Java, Scala, ExtJS, Angular, Apache Kafka, and Amazon RedShift.QuanticMind was acquired by Centro in February 2021.

London, Uk, Gb

Joined JustGive to advise on business strategy through Stanford GSB Alumni Consulting Team, joined Board of Directors at end of 2014. Carried out merger with JustGiving in UK during 2016, leading US engineering team. Moved to JustGiving US board in late 2016. Lead technical integration after merger with JustGiving.Acquired by Blackbaud in early October 2017.

Squirrel Legend Games develops mobile applications for Android and other platforms. Our first game "Africa Swing"​ was released at the E3 conference in June 2013. Our second game "Fish Jumper" was released in May 2015.Technologies used include Node.js, Ruby on Rails, PhaserJS, AngularJS, EmberJS, and Ludei.

Mountain View, California, Us

Created product specs, defined the architecture, and carried out development of RallyOn's unique health gaming application. The application supports health/exercise challenges for organizations with facilities in US, India, Japan, and other locations.Was asked to step in as VP/Engineering and CTO to drive the product development process during late 2012 to early 2014. Led in-house developers, offshore team, and remote developers. Increased development and deployment velocity by factor of 6. Trained product managers on web design, web analytics, and Excel-based analytics. Created and executed product roadmap.

Sunnyvale, California, Us

Responsible for developing EcoCloud, a virtual community for sustainability initiatives and industrial ecology. Managed a team of 6 developers and content producers.

KPCB-funded Hara was one of the earliest and best-known carbon and environmental impact tracking applications, with customers world-wide.Developed the Analytics, Reporting, Strategy, and Initiative modules of Hara's enterprise environmental footprint management product. Company was purchased by Verisae.

Austin, Tx, Us

Built trading platform for marketplaces on J2EE platform and MySQL database, which incorporated business processes and operational analytics.

Responsible for R&D for our Intelligent Operations Management software, which is used for supply chain management and demand planning. Our customers include leading High-Tech manufacturers and retail distribution organizations.Software is built on J2EE platform and Oracle database, and incorporates a unique data aggregation platform, an alerting and rule system, and a large set of business-oriented modules.Company was acquired by E2Open.

Responsible for product development and product management for our Real-Time Operations Planning and Execution software, which is used for supply chain management and demand planning. Our customers include leading High-Tech manufacturers and retail distribution organizations.Software is built on J2EE platform and Oracle database, and incorporates a unique data aggregation platform, an alerting and rule system, and a large set of business-oriented modules.

Santa Clara, California, Us

Co-founder at TIBCO Software, which was spun out from Teknekron Software Systems. We developed the industry-leading real-time event-driven data distribution platform, and applied it on Wall Street and then created the Enterprise Application Integration industry.Developed TIB/IntegrationManager for managing distributed processes connected by company's messaging bus, and applied it to Manufacturing, Energy, and Telecommunications verticals.Promoted to Chief Scientist in 1998. Company IPO in mid-1999. Taken private by Vista Equity Partners in 2014.

Inchinnan, Renfrewshire, Gb

Was one of the first 20 people at Teknekron Software Systems, later renamed TIBCO Software. We developed the industry-leading real-time event-driven data distribution platform, and applied it on Wall Street and then created the Enterprise Application Integration industry.During this period we adapted our technology for Microsoft Windows platform, and expanded into enterprise applications including Business Process Management and Workflow.

Inchinnan, Renfrewshire, Gb

Was one of the first 20 people at Teknekron Software Systems, later renamed TIBCO Software. We developed the industry-leading real-time event-driven data distribution platform, and applied it on Wall Street and then created the Enterprise Application Integration industry.Initially, I developed Application Software for our Financial Products. Created MarketSheet, the first real-time portal.

Development of situation analysis, alerting, indications&warning, and image analysis software for U.S. Government agencies including DARPA, based on AI technology. Technologies used include Lisp, functional programming, and Bayesian statistics, on Symbolics hardware.Company was acquired by Booz-Allen & Hamilton.

Ran software dev and engineering of the Synclavier digital music workstation. Customers included leading musicians and record producers, such as Stevie Wonder, Sting, Michael Jackson, Quincy Jones, Frank Zappa, and Chick Corea.

Exton, Pa, Us

Developed software and algorithms for search operations by U.S. Navy and military commands. Supported U.S. Submarine Force at locations in the Pacific. Projects included some of the first critical applications of Bayesian search technology, and were written up in the book "The Theory that Wouldn't Die". https://www.amazon.com/Theory-That-Would-Not-Die/dp/0300188226

M.S., Sloan Fellow | Masters In Management, Business Administration With Focus On Startups And Vc

Visiting Graduate Fellow

M.S., Engineering And Applied Science

Sc.B., Applied Mathematics