Jeff Singer Email & Phone Number

Laguna Niguel, California

I enable clients’ technical capabilities by single-handedly providing desktop, laptop, network, software, mobile device, security, VR, and technical support services, with 1K+ active devices implemented. Serving as a strategic business analyst throughout the project lifecycle, I design and implement robust business upgrades. To facilitate end user success, I lead trainings designed to meet individual client requirements and optimize business processes.• Cultivate and retain loyal customer base, achieving 100% satisfaction by maintaining rapid response time and exceeding expectations.• Remain detail-oriented during system upgrades to configure new system in an identical manner; match all files, shortcuts, applications, and personal settings to allow for uninterrupted workflow after migrating to a new or updated system.• Significantly enhanced client capabilities after designing, building, and installing a highly specialized system that provided full HD audio/video recordings from a customized source, coupled with a highly specialized and industry-specific application providing certified reporting & database export functionality.• Create image protocol of all hardware/software settings associated with client equipment, enabling 100% restoration of operating system, installed applications, user-specific configuration, and current user files with minimal disruption. • Leverage extensive experience with business process flows to provide technical analysis that generate improvements, flexibility, and efficiency that more aptly suits business operations.

Foster City, California

I was selected to participate in an Executive-level taskforce that facilitated the startup of a new knowledge business web portal used to design and sell snippets of DNA, RNA, & Proteins. After identifying client’s business needs, I led a 50-member multidiscipline and cross-functional project team to deliver sustainable and cost-effective processes & systems. We completed these complex, large-scale global system implementations on time and within budget.• Accelerated eCommerce software development process to offer 120K new products, capitalizing on first-to-market position and grossing thousands of dollars in first month sales.• Created and delivered 100+ highly technical, software-based SAP training curriculums to 1.2K+ managers, scientists, accounting, order entry, customer service, production staff, and technicians on completing modules and running business processes. • Diminished overall training costs and helpdesk calls by designing, programming, and implementing a global training domain with computer classroom locations in the US, Amsterdam, and England. Domain enabled software training of 30+ standard applications to a global client base of 2K+.

Foster City, California

In my initial role with Applied Biosystems, I developed, implemented, and maintained the department’s ISO 9001 compliance systems. Serving as a vital Product Development team member, I managed equipment requirements, product costing, production capacity & scheduling, and safety & production procedures. I performed all HR functions for 20+ employees, including recruiting, hiring and evaluating; the innovative cross-training programs I deployed improved morale and facilitated promotions. I oversaw the ISO 9001 release process of new liquid chemical consumable products into established manufacturing systems. • Created “Best Practice” ISO 9001 implementation model and shared global best practice techniques with European and Asian production managers to ensure their operations met quality, cost, and ISO protocols.• Increased operating profits 20% through automation, headcount reductions, and production facility remodeling.• Decreased finish product testing requirements 70%+ through statistical analysis of in-process versus finish product quality control results.• Reduced costs 15%+ by orchestrating the technology transfer of mature reagent products to the European production operation, providing needed capacity in California for new crucial incoming products.