Throughout my career, my entrepreneurial spirit has provided me with a unique attitude, outlook, and ownership that spurs success. With an extensive technical background in computer technology, food chemistry, medical laboratories and biotechnology, I am equipped with a robust skillset. I leverage these skills as a dedicated Information Technology Manager to deliver high quality IT support & solutions that resolve clients’ complex needs.I enjoy working with customers as a strategic business analyst to identify pain points and desires before recommending custom solutions that result in goal attainment. Blending deep overall knowledge of IT systems with global leadership experience and outstanding communication, I drive projects, teams, and process improvements. From initial inquiry to post-implementation support, I achieve 100% customer satisfaction during the project lifecycle by maintaining rapid response time and exceeding expectations.Dedicated to continuous improvement, I actively seek opportunities to expand my repertoire of technical capabilities. A few examples include developing my own line of dessert products as the owner of a wholesale bakery and working on the plumbing system for an inventor building a Hydrogen-powered car. I also worked in a friend’s machine shop building parts for Seagate Disc Drives, bought common and precious metals from customers while working in a scrap metal yard, and served as the Chemical Manufacturing Manager responsible for manufacturing and supplying the liquid chemicals used for the first ever mapping of the Human Genome. Skills:• Install, configure, support, and train on devices including desktops, laptops, network appliances, mobile devices, tablets, external storage drives, business-specific USB devices, printers, video surveillance, electronic time clocks, and VR Headsets.• Configure, troubleshoot, upgrade, and repair PC/Mac and Server operating systems.• Design, re-design or upgrade, procure and install & configure network systems to improve or meet new business requirements.• Recruit, hire, and lead staff; experience performing evaluations, salary administration, career development, and disciplinary action/dismissals.