Jeff M. Email & Phone Number

Vancouver, WA

• Manage and resolve cases within queues while meeting Service Level Agreements
• Diagnose and resolve software issues accurately and efficiently for clients
• Assist with training material development and upkeeping detailed documentation as needed
• Communicate technical solutions effectively to clients of varying technical backgrounds

Amboy, WA

• Performed maintenance and repairs of buildings and equipment
• Upkept the property grounds, garden, and pool
• Cared for domestic pets and chickens

Vancouver, WA

• Facilitated distribution and shipment of parts between facilities for new project build
• Validated, processed, packaged, shipped, and tracked parts for R&D build teams
• Followed-up on purchase orders with vendors for time critical parts and materials

Ogden, UT

• Learned, troubleshot, and trained co-workers on new transload facility software system
• Improved efficiency, maintained, and organized transload facility records and transactions
• Inspected, tested, graded, weighed, blended, loaded, stored, and fumigated grain
• Helped with network, computer, and printer setups at regional facilities

Layton, UT

• Assisted engineering team with testing new features and reaching project deadlines
• Updated, created, maintained, and configured client facility systems
• Answered client questions, resolved issues, and escalated support tickets as necessary

Springville, UT

• Setup, tested, and gathered data for R&D software and hardware
• Calibrated various electronic and pneumatic lab instruments according to schedules
• Diagnosed, repaired, and documented returned products for customer resolution
• Assembled, tested, troubleshot, and packaged analog and digital valve positioners

Renville, MN

• Tested hourly samples from various sample points of factory
• Determined pH, brix, % sugar and lactic acid levels of samples
• Entered test data in database for troubleshooting process problems
• Operated skid loader, piler boom, and piler control booth