Jeff Thwing Email & Phone Number

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Mckinney, Texas

Experimac is a one-of-a-kind concept. No one else specializes in selling pre-owned Apple® products, selling accessories, making repairs, taking trade-ins, and selling software and system updates. It is our vision to provide high-quality products and service to our customers with each and every transaction. We offer same day service and can often fix your device while you wait. From iPhone® devices, iPad® tablets, iMac® computers, MacBook® laptops to Apple® accessories, we’ve got you covered. We offer a 90-day warranty on all repairs and stock only the highest quality parts. Don’t trust your Mac® computers to anyone, experience the Experimac difference.

Dallas, Los Angeles, Houston, Nashville, Milwaukee And Springfield

Part of a high-caliber team that is charged with creating a business environment that promotes continuous improvement, increases operating model consistency, reduces customer pain points and empowers employees to enhance the value of service. Diagnose the business issues of a team across multiple lenses and help local management to define its future state vision. Coach local management in developing skills and new managerial practices to continuously improve. Oversee specialized and needs-based training to assist employees with obstacles in the transformation and participate in continuous improvement by conducting/leading analysis and recommending effective solutions.Work with division leaders to handle change management, reinforce training, and ensure effective design and deployment of solutions.

Dallas - Houston (Gulf Coast Region)

The Regional Client Relationship Director (RCRD) will report be responsible for the management, retention and growth of the regional in-force book of business as well as supervsion of the Account Managers, Account Service Representatives, Implementation Managers and Sales Coordinators. The RCRD will have leadership responsibilities for overall team performance and results by providing subject matter expertise to Account Managers & Account Service Representatives regarding a strategic roadmap for servicing the in-force book of business. Duties will include:• Ensuring that the team is utilizing/maximizing systems and report capabilities• Coordinanting Training and Documentation • Conduct regular review and analysis with training of all service related training in order to ensure program optimization •Conduct quarterly Account Management Book of Business reviews in order to ensure that service standards, up sell , persistency, and profitability goals are met•Manage and monitor work volumes. When overflow issues occur effectively coordinate the re-distribution of work for prompt handling•Develop/deploy quality review protocols for new business submission, in-force servicing, and renewal processes in order to create efficiencies and “best practices”•Manage ongoing relationship with Regional Sales Director, Head of Account Management & Sales Operations to ensure service standards and protocols are met/exceeded•Liaise with Underwriting Management, Implementation, In-Take and other areas to leverage resources in order to create efficiencies

Cleveland/Akron, Ohio Area

Responsible for management of all aspects of the implementation process and enrollment process for all clients of the joint venture.

Cleveland, Ohio

Responsible for the retention and growth of $7 million dollar block of client groups with 200+ members. Provide renewals and additional products for increase of revenue. Work with brokers on renewal strategy and presentation to group. Assist brokers and administrative personnel at client to resolve claim, billing, enrollment and related issues by interacting with multiple American General divisions and departments. Facilitate and participate in enrollment activities as needed. Work with Account Executive, Worksite Specialist and Enrollment Coordinator during the new group sales process to provide successful transition from sold case to installed group. Assist with marketing strategies and broker education when appropriate. Assigned as subject matter specialist regarding Salesforce.com client relationship management software. Worked with management in developing, testing and staff training for a new renewal delivery system. Assist with presentations at trade shows and client benefit fairs.Account Manager of the Year 2008 and 2009. Developed new enrollment process utilizing customized materials.

Develop procedures and standards for Worksite Products Division to obtain carrier quote proposals, maintain quote log, database and distribute quote material to brokers and to help coordinate per diem personnel regarding notification of enrollments, carrier training, distribution of enrollment materials and communications. Maintain Broker and carrier information in the Celaris Brokerage databases. Distribute Celaris Brokerage mailings regarding services or carrier updates. Assist in developing, implementing and maintaining quality assurance processes related to provided services. Assist in maintenance of office computer systems and data storage and provide employee training. Participate in Celaris Brokerage and/or carrier CE or promotional events as required. Assist with the ordering and maintaining of carrier marketing supplies and collateral. Work with sales team coordinating all large group proposals. Monitor and distribute group renewals for sales team, and work with brokers on alternatives and presentations. Provide support for brokers by holding enrollment and presentation meetings at group locations.

Patient Representative-Client Services-Interview patients at hospitals and via telephone to assist with eligibility assessment for state and federal aid programs. Conduct follow-up with patients and caseworkers to successfully complete the application process. Identify and correct problems with retroactive eligibility. Interact with social service staff at hospitals. IT Coordinator-Support regional management with developing various reports. Maintain and upgrade PC workstations, telecommunication and networking equipment. Provide software installation and support. Provide client support by updating client hospital computer systems and monitoring submitted claims for billing.

Education record

Education record

Graduate