Help Desk Specialist
Toledo, Ohio, United States
Responsible for providing positive front line communication to 70 accountable client locations, preparingand building client workstation and network components, qualifying service requests. Spent 3 monthsas a computer support specialist and was promoted to NOC Engineer.• Responding to client support requests.• Use ticketing system to navigate and respond to tickets.• Regular use Active Directory to monitor all users• Manage 72 client company servers• Apply patch updates to those servers every Tuesday.• Cabling/wiring/keystone• Install switch/ server• Manage/ monitor user emails, vpn, main computer, applications, phones.• Traveling to the client’s location or connecting via a remote link.• Troubleshooting hardware and software issues.• Deploy powershell to cross check inactive users for external audits.• Installing and maintaining hardware and computer peripherals.• Installing and upgrading operating systems and computer software.• Troubleshooting users network and connection issues.• Advising on software or hardware upgrades.• Providing basic training in computer operation and management.• Completing job reports and ordering supplies.• Decommission• Re-image• Experience using remote access to help clients• Familiar with SQL and Oracle• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2,layer 3, LAN, WAN, VPN. (Routers, switches, WAP)
