Thomas Lance Email & Phone Number

Folsom, Ca, Us

Thomas Lance is an Enterprise Support Engineer who engages in comprehensive research of cases, meticulously documents reproduction steps and implementing modifications to procedures and versioned reports.Throughout the course of his career, he has developed numerous reports, plug-and-play PL/SQL queries to expedite troubleshooting and report generation, and actively shared his expertise to mitigate the risk of tribal knowledge. He also helped in creating SQL classes with his mentor for the team to share knowledge and skills of the SQL language.He also facilitates meetings on an ad-hoc basis for targeted troubleshooting sessions with higher-tier members, actively participates in lower-tier team meetings to provide assistance, and helps to efficiently transition cases to his team. Additionally, he occasionally meets with clients to gather user requirements.

Bentonville, Arkansas, Us

Worked independently, sometimes in a team. Solve customer problems. Worked in a fast pace environment. Learn new software and adapt to change in company procedures. Trained new associates as well to insure business procedures were followed. Was honored to help all the customers during the Covid-19 pandemic.

Paris, Île-De-France, Fr

Enter data into databases, working in a call center environment. Communicated with clients, coworkers and managers via email. Managed multiple accounts to access different websites and documented all progress.

Chesapeake, Virginia, Us

Solve customer problems, work mostly independently assigned with multiple duties and meet strict deadlines.

Database Application Development And Programming

Associate'S Degree, Information Technology

Computer Programming