Ryan P. Email & Phone Number

Oroville, Ca, Us

Folsom, Ca, Us

- Developed and documented IT security policies and procedures, ensuring strict adherence within the team to maintain a robust security posture.- Conducted prompt follow-up with internal users on reported security incidents escalated by the Security Operations Center (SOC) team, ensuring timely resolution and minimizing potential risks.- Led and successfully executed numerous Single Sign-On (SSO) implementations utilizing Azure Active Directory (AD), streamlining user authentication processes and enhancing user experience.- Collaborated closely with Security and Audit teams to automate quarterly User Access Reviews, leveraging SailPoint to efficiently manage user access and collect necessary evidence for SOX Audit compliance.- Assumed the role of primary point of contact for user access termination when an employee left the company, meticulously disabling and managing accounts in Azure AD, Local AD instances, and various other platforms to maintain data integrity and prevent unauthorized access.- Acted as the key administrator for SailPoint, overseeing its implementation, expansion, and day-to-day administration, ensuring smooth operation and optimal utilization of the platform's identity and access management capabilities.- Collaborated with Internal Security and IT teams to establish and meticulously document processes for monthly and quarterly audits of user access, ensuring compliance with SOX regulations and demonstrating adherence to industry best practices.

Folsom, Ca, Us

- Ensured the security of IT infrastructure on a daily basis, while also providing end-user support in a Desktop Support Tech capacity during transitional periods.- Implemented Single Sign-On (SSO) for various third-party and on-prem programs and applications using Azure AD.- Conducted research and investigations for projects aimed at enhancing system security or replacing current systems with better alternatives.- Collaborated with internal departments to implement SSO on various applications used by various teams. Worked on finding solutions for applications that couldn't be secured this way and helped decommission previous solutions.- Led Project Management for the TextExpander program's Proof of Concept and its implementation within our internal IT team, streamlining repetitive text-based commands and processes.

Folsom, Ca, Us

- Provided end-user support to the majority of internal users through the Ticketing system, Remote Support, and Phone/Internal Chat channels at PowerSchool.- Conducted research and implemented a remote method for locking out terminated users from company-provided Dell laptops.- Oversaw the implementation of mobile device emulation via the Appetize.io platform within the company, from research to building out the Proof of Concept, and worked on internal trials as of 12/27/2020 to finalize implementation and make adjustments for various team usage. Also researched and worked with multiple development teams to set up policies and procedures for ensuring that Appetize mobile emulation has up-to-date versions of all mobile apps currently released and supported by the company.- Troubleshot software for Windows 10 and Mac OS X devices, as well as iPhones.- Set up and troubleshooted Zoom-based Conference Room hubs.- Administered Azure and On Prem AD accounts.- Conducted hardware troubleshooting and repair with Dell/Apple laptops.- Tracked and managed tickets and assets utilizing FreshService.- Administered assets and performed light administration in JAMF for Apple devices.- Conducted remote support and troubleshooting of devices via SimpleHelp.

Irvine, California 92614, Us

Provided end user support for major FinTech mobile application. Assisted with general account troubleshooting and administration as well as verifying and processing applications for accounts via email and ticket support through Zendesk CRM software.

Fremont, California, Us

• Software and Operating System Troubleshooting (Windows 7 to Windows 10 and Mac OS X)• Basic wired and wireless network troubleshooting• Task management through internal software• Communication and cooperation with internal teams for escalation of issues• Light Active Directory, Exchange Administration and Citrix Management experience.• Remote Technical Support via Bomgar software.• Responsible for owning internal trouble tickets from beginning of life through until completion/handing off to other internal team.• During employment maintained an internal customer rating metric that never dropped below 85%, typically staying at 88% or higher.• Assisted with minor projects as assigned, assisted team co-workers with assigned projects as needed.

- Surveyed and installed residential satellite television.- Properly run and install coax cabling- Troubleshoot and fix satellite signal issues- Setup customers AV equipment

- Software and Operating System Troubleshooting (Windows XP to Windows 8 and Mac OS X operating systems)- General maintenance of personal computers, virus and malware removal as well as system upgrades.- Design and building of custom gaming computers, server systems and media desktops and servers.- Design and implementation of residential networking both wired and wireless as well as securing and updating of networking hardware.

Associate Of Arts - Aa, Information Technology

Google It Support Professional Certificate

Comptia A+, Information Technology