Jeff Whitehead Email & Phone Number

Plano, Texas

Certified SPLUNK Administrator

Plano, Tx

Plano, Tx

— Provided system support for Windows and Mac environment including workstation upgrades, backups, software diagnostics, hardware diagnostics, Vendor consultations and RMA’s— Managed, tracked, provisioned, and maintained 150 iPads for events to be used as a POS system.— Setup and configuration of cradle points using Verizon service.— Worked Closely with Server Team to administer active directory and office365/Exchange 2013 hybrid environment. — Managed and inventoried company assets.— Set up and provisioned Point of Sales Systems for Company Wide Events.— Successfully planned and Managed Revel Point of Sales System. — Commended for technical, analytical and problem-solving skills; effective task prioritization; and customer service orientation.

Irving, Tx

— Customer service and technical diagnostics via remote or over the phone consultations.— Interacted with several government, and proprietary company databases.— First level onsite support for company computers, servers, and network.— Training, and mentoring of new employees

Dallas

— Managed groups of 3-6 employees on a daily basis.— Maintained SMART database.— Managed databases, and maintained various spreadsheets.— Responsible for overseeing online orders throughout the delivery process.— Training new employees.— Assumed additional responsibilities during post-business hour operations.

General Studies

General Studies