Jeffrey Youngren Email & Phone Number

I was promoted into this newly created position to manage software product offerings within the bank to our development community.I provide strategic direction in product management decisions by leveraging comprehensive knowledge in software purpose/use, enterprise infrastructure, current inventory, and financial impact to develop stakeholder communication and inform decision-making.Leveraging usage data and analytics, I forecast hardware and software needs, working closely with legal and sourcing teams to negotiate multimillion-dollar contracts with IBM, Oracle, Red Hat, MuleSoft, and Confluent.In addition to acting as the product manager for Middleware, messaging, API management, and data science products and portfolios, I have often been asked to take on additional responsibilities in:► IT Service Management (ITSM)► Software licensing► IT Financial Management► Enterprise Architecture► Data Science ► Capability ManagementBalancing these roles, I have developed a strong understanding in a broad range of technology products including:► IBM Cloud Pak► OpenShift Platform► MuleSoft► Confluent Platform► VMware► Elasticsearch▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Impact► Reduced IT spend $140M annually—alongside 3 team members—by designing and implementing novel software licensing process, developing proficiency in software licensing contract terminology, and instituting demand forecasting to inform purchasing decisions.► Received Diamond Recognition Award—highest and rarest recognition given by the Global Technologies division—for maneuvering BofA into favorable negotiation position for major software licensing contracts.► Acted as key contributor in $500M+ IBM deal—that included mainframe and mainframe representation—by collaborating with sourcing and vendor management teams to review and propose line-item requests in master agreement and enterprise contract.► Chaired and coordinated monthly governance forum to communicate tactical and strategic goals.

I was handpicked to lead the inaugural centralized engineering team at Bank of America. In addition to managing 8 software engineers, I provided thought leadership on foundational policies and procedures to standardize team operations and define essential functions.By providing focused mentorship and coaching, I positioned my team members toward professional growth and enabled several to become subject matter experts in their respective products.▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Impact► Designed and implemented foundational software deployment and product lifecycle framework impacting server deployments, patching, vulnerability management, and future release updates. This framework has been the standard for 10+ years—accommodating all enterprise technology challenges—and has enabled the organization to scale by supporting 10,000+ servers.► Reduced software delivery time 15 weeks by spearheading operational excellence project. Developed reference architecture, eliminated inefficient communication workflow, and led provisioning automation implementation to drive high-availability server infrastructure. ► Developed provisioning automation that produced standard builds that conformed to security baseline policies and standards with requirements including, file system permissions, Lightweight Directory Access Protocol (LDAP) configuration, Transport Layer Security (TLS) certificates, and access management agent installation.► Collaborated on the development of a foundational Middleware security baseline.

After launching my technology career with Caterpillar, I joined Bank of America to help drive digital transformation in enterprise infrastructure.▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Impact► Upgraded all web server infrastructure consisting of 12 web servers and 100+ websites for entire technology business group.► Implemented security baseline policies and standards with requirements including LDAP configuration, TSL certificates, and access management agent installation.

After graduating with my master’s degree in computer science, I joined Caterpillar to work on digital technology—web and application servers. Always interested in implementing operational efficiencies, I routinely wrote scripts to automate tasks and improve productivity.▓▒░▓▒░▓▒░▓▒░▓▒░▓▒░Impact► Installed, configured, and supported multiple web and application server software products including Sun Web Server, Apache HTTP server, WebSphere, and WebLogic.► Requested, implemented, and tested Domain Name System (DNS) updates, firewall rules, and Internet Protocol (IP) load balancing network configurations.

Instructed labs for C++ programming.Instructed labs for Microsoft Office Suite: Word, Excel, PowerPoint.

Masters, Applied Computer Science

Activities and Societies: Outstanding Graduate Student Award 1999 GPA 4.00

Bachelors, Physics

Activities and Societies: Member of Physics Club GPA 3.25