Jeffrey Morales Email & Phone Number

Stockholm, Se

• Identify and develop end user accounts, distribution, and OEM partners with an emphasis on a persuasive inquiry sales approach• Skilled at building strong customer relationships with a focus on providing prompt effective communication and becoming a trusted advisor• On site technical auditing and report generation• Skilled at presenting projects from the Maintenance team to the C suite and throughout the full purchasing process• Full cycle sales & project management from initial customer interaction to project completion

Stockholm, Se

• Create monthly forecast reports • Analyze various data and report to Operations Manager on findings and ways to adjust the business• Monitor WIP and advised Planners where to focus their efforts• Project Management • Support Planning Department and hire/train new Coordinators

Stockholm, Se

• Work closely with the Planning department to deal with scheduling issues and efficiently manage the WIP• Strengthen customer relations by making routine visits to resolve issues and advise on service standards. • Conduct monthly safety training for Field Service Engineers and ensure compliance with all safety procedures mandated by regulatory agencies and customers.• Manage and develop regional service team into a modern, professional, and cost efficient business unit with full customer dedication.• Interview, hire, and train new Field Service Engineers.• Perform bi-weekly payroll administration. • Coordinated yearly calibrations of diagnostic tools and rigging devices. • Manage the van fleet.

Stockholm, Se

• Handled all incoming service calls and prioritized.• Create new work orders and dispatched Field Service Engineers in accordance to skill level and geographical location.• Minimize Service Plan backlog by ensuring on time performance through forward planning. • Created service quotes for routine maintenance and repairs.• Trained new Service Coordinators when hired.• Responsible for all parts processing, tracking, and returns.

Atlanta, Ga, Us

• Responsible for leading and training a team of nine to twelve technicians• Dispatched work orders• Responsible for weekly payroll administration • Scheduled appointments and composed repair quotes• Completed written documentation on all work completed• Certified as Master Technician by Mercedes-Benz

Toyota City, Aichi Prefecture, Jp

Computer Systems Networking And Telecommunications

Toyota Automotive Technology