Jeffrey Morales Email & Phone Number

Stockholm, SE

• Identify and develop end user accounts, distribution, and OEM partners with an emphasis on a persuasive inquiry sales approach
• Skilled at building strong customer relationships with a focus on providing prompt effective communication and becoming a trusted advisor
• On site technical auditing and report generation
• Skilled at presenting projects from the Maintenance team to the C suite and throughout the full purchasing process
• Full cycle sales & project management from initial customer interaction to project completion

Stockholm, SE

• Create monthly forecast reports
• Analyze various data and report to Operations Manager on findings and ways to adjust the business
• Monitor WIP and advised Planners where to focus their efforts
• Project Management
• Support Planning Department and hire/train new Coordinators

Stockholm, SE

• Work closely with the Planning department to deal with scheduling issues and efficiently manage the WIP
• Strengthen customer relations by making routine visits to resolve issues and advise on service standards.
• Conduct monthly safety training for Field Service Engineers and ensure compliance with all safety procedures mandated by regulatory agencies and customers.
• Manage and develop regional service team into a modern, professional, and cost efficient business unit with full customer dedication.
• Interview, hire, and train new Field Service Engineers.
• Perform bi-weekly payroll administration.

Stockholm, SE

• Handled all incoming service calls and prioritized.
• Create new work orders and dispatched Field Service Engineers in accordance to skill level and geographical location.
• Minimize Service Plan backlog by ensuring on time performance through forward planning.
• Created service quotes for routine maintenance and repairs.
• Trained new Service Coordinators when hired.
• Responsible for all parts processing, tracking, and returns.

Atlanta, GA, US

• Responsible for leading and training a team of nine to twelve technicians
• Dispatched work orders
• Responsible for weekly payroll administration
• Scheduled appointments and composed repair quotes
• Completed written documentation on all work completed
• Certified as Master Technician by Mercedes-Benz

Toyota City, Aichi Prefecture, JP

Computer Systems Networking And Telecommunications

Toyota Automotive Technology