Joyce Hawkins Email & Phone Number

Bremerton, Washington, United States

Bremerton, Washington, United States

Provided coaching and development opportunities for staff by focusing on enhancing their project management and customer success skills, thereby fostering professional growth and team effectiveness.Designed and implemented an onboarding process for new customers, resulting in a significant reduction in deployment time from 3 months to just 30-45 days.

Silverdale, WA

Collaborated closely with customers to identify their requirements and expectations. Through in-depth discussions and requirement-gathering sessions, active listening and technical expertise are employed to understand and document their needs fully. Tailored solutions that precisely met customer needs, leading to enhanced satisfaction and stronger, more.

Kitsap County, WA

Acted as an IT Consultant for small businesses to establish their technology infrastructure. By conducting needs assessments and designing tailored technology solutions that included servers, point-of-sale (POS) systems, inventory management, and purchasing processes, employing a hands-on approach to implementation and configuration. Enabled businesses to.

Redmond, WA

Oversaw a dedicated IT Server team of 9 professionals maintaining an extensive server infrastructure. By providing leadership, strategic direction, and technical guidance on managing and optimizing over 400 servers across VMWare ESX 5.5, Windows 2008/2012, and AIX platforms. Implemented best practices in server management, encouraged continuous learning.

Bellevue, WA

Directed the Datacenter Infrastructure Group, a diverse team of 14 professionals spanning Server, Storage, and AIX disciplines. By cultivating a unified vision and fostering collaboration among specialized teams, implemented strategic planning, resource management, and continuous improvement practices to optimize operations. Successfully improve the.

Bellevue, WA

Excelled as both an individual contributor and a team leader, overseeing a specialized team of 6 to 8 professionals dedicated to managing Windows servers and VMWare systems. By balancing hands-on technical tasks with leadership responsibilities, I cultivated a culture of excellence, facilitated knowledge sharing, and steered the team toward achieving key.

Mclean, VA

Systems Analyst (SAIC bought BIS in 1999 – same position held)Assisted in the planning, evaluation, implementation, and delivery of server systems for Corporate and Contract supports. Worked on contracts at the IRS, Air Force One Support Systems, and Goddard Space Flight Center. Also supported Windows and Apple desktops for President, CFO and HR at Goddard.

Mclean, Virginia

Systems Analyst (SAIC bought BIS in 1999 – same position held)Assisted in the planning, evaluation, implementation, and delivery of server systems for Corporate and Contract support. Worked on contracts at the IRS, Air Force One Support Systems, and Goddard Space Flight Center. Also supported Windows and Apple desktops for President, CFO and HR at Goddard.

Fayetteville, North Carolina Area

Sole IT support for forty agent office. Maintained all hardware and software. Provided recommendations on upgrades and implementation of new systems and set up of branch offices.

Indianapolis, Indiana Area

Helpdesk support and trainer of a software package for Copy Machine dealers. System included copy counts, general ledger, payroll, and machine maintenance. When not in office providing trouble shooting and general support, traveled to new customer sites to site up and deploy PCs/Server system. Also trained customers on setup of software and how to use the.

Signal Intelligence Analyst - Examined foreign communications/activity and relayed that information by producing combat, strategic and tactical intelligence reports. Organized intercepted messages and isolated valid intelligence. Identified targets and operational patterns. Maintained analytical working aids and databases. Prepared and briefed Corp.

Computer Science

Project Management

Aas, Computer Science