Jehovanisi Serrano Email & Phone Number

Energetic trilingual professional with more than 7 years of field experience gained working in IT projects, combining IT support level 1 and 2 with high standard customer service. I add also a multi-task expertise and the easily skilled to adapt to different situations in a technical environment.I'm looking for a permanent opportunity in supporting large number of end-users, such as my previous professional experiences in Mexico, Montreal, Geneva and Vancouver at global corporations. Projects: I worked in different projects since the conception, analyze, planning, launch and performance inside small and medium business. I participated in several IT projects as an active team player and working by myself. IT transitions and migrations projects: IT move, applications deployment, troubleshooting, pull-print printers, networking, testing different environments. Create documentation, provided training. Quality control, SLAs, monitoring tickets and administrative reports. Import/Export coordinator: coordination of communication between stakeholders and business units. Negotiation of quotas respecting existing agreements, monitoring/tracking within maritime and air freights companies. Made some innovations in existing processes. Business development junior skills. Developped sales strategies and data analysis. Key Qualities- IT analyst level 1 and 2 - Negotiation skills, active team work player in multicultural environments- Conception and projects supervising, processes innovation- Highly oriented to achieve professional goals- Entrepreneurial and curious vision- High Customer Service skills (listening skills) - Fast learner and multitaskIT Knowledge:Windows XP, W7, W10, M. Office 2007, 2010 and 365, Outlook Exchange 2010, SAP, Lotus Notes, Sametime, SAE, Trillium, SGA, Clic, Siebel, Citrix, TAM, Xpress, IE, Remedy, Lync, Sametime, RSA/VPN, Blackberry, BES, AD, Cisco phone, Kofax, Hyparchive, GTS, Skype for Business, JDE, AirWatch,etc.

Listed skills include Troubleshooting, Microsoft Office, Technical Support, Customer Service, and 19 others.