Jeremy Ehrlichman Email & Phone Number

Hollywood, Florida, United States

• Audit accounts for various financial crimes, sharing profit-loss analysis with leadership and Legal
• Chosen to take over various leadership tasks for a period of time, such as 1:1 meetings, pulling high level reports with SQL, spearheading the first Accounting training program, and assigning fraud projects to.
• Demonstrate proficiency in resolving chargebacks on various platforms and generating premium e-gift cards for escalated customers… Show more
• Demonstrate proficiency in resolving chargebacks on various platforms and generating premium e-gift cards for escalated customers
• Resolve all accounting inquiries for customers, including tax exemption requests, government inquiries, Better Business Bureau complaints, and subpoenas for Legal Show less

Hollywood, Florida, United States

• Analyzed data points in Riskified and Tableau for fraud indicators and emerging trends, finding and shutting down more than 10 fraud cases per week
• Chosen to take over various leadership tasks, such as editing SOPs and overhauling new hire training materials
• Served on an HR council for 2 years, improving company policies and employee retention initiatives

Hollywood, Florida, United States

• Measured agent KPIs in CUIC, Clarabridge, and Tableau to ensure proficiency in training content before leaving training
• Evaluated 30+ customer service interactions during role tenure, coaching agents on feedback based on Adult Learning Theory
• Collaborated with SMEs and other stakeholders on reporting metrics, attendance, and coaching meetings
• Created process improvements in Excel to speed up workflows at other training sites

Hollywood, Florida, United States

• Recognized by department executives in leadership meeting as the top performer in April 2022
• Presented the State of Business report in daily meetings, summarizing outstanding tasks
• Improved workflow at 2+ warehouses by splitting up a high-cost order into smaller orders
• Provided inventory status of discontinued and out-of-stock merchandise to customers

Hollywood, Florida, United States

• Chosen for stretch projects, such as working with Instructional Design on training content, and awarded Best in Show Award in 2021 for providing top-notch customer service
• Handled 75+ email interactions per day, resolving escalated inquiries professionally for optimal customer retention
• Provided “Wow” moments on escalated calls, leading to a 75% one-call resolution rate

Weston, Florida

• Developed 2+ corporate competitions aimed at enhancing employee teamwork and raising student performance
• Tutored 5-8 students weekly in phonetics, fluency, picture building, and comprehension

Greater Salt Lake City Area

• Reduced friction by 10% by incorporating United Health Care's values into phone interactions
• Prioritized best-in-class customer experience, following up with customers about claim-related requests, proactively emailing nearby provider information, etc.

Jeongja-dong, South Korea

• Elevated TOEFL performance in 2+ classes by providing weekly feedback on essays
• Led 20+ debates aimed at developing students' critical thinking skills and cultural awareness