Jeremy Ehrlichman Email & Phone Number

Hollywood, Florida, United States

● Audit accounts for various financial crimes, sharing profit-loss analysis with leadership and Legal● Chosen to take over various leadership tasks for a period of time, such as 1:1 meetings, pulling high level reports with SQL, spearheading the first Accounting training program, and assigning fraud projects to specialists, as part of a stretch opportunity● Demonstrate proficiency in resolving chargebacks on various platforms and generating premium e-gift cards for escalated customers… Show more ● Audit accounts for various financial crimes, sharing profit-loss analysis with leadership and Legal● Chosen to take over various leadership tasks for a period of time, such as 1:1 meetings, pulling high level reports with SQL, spearheading the first Accounting training program, and assigning fraud projects to specialists, as part of a stretch opportunity● Demonstrate proficiency in resolving chargebacks on various platforms and generating premium e-gift cards for escalated customers ● Resolve all accounting inquiries for customers, including tax exemption requests, government inquiries, Better Business Bureau complaints, and subpoenas for Legal Show less

Hollywood, Florida, United States

● Analyzed data points in Riskified and Tableau for fraud indicators and emerging trends, finding and shutting down more than 10 fraud cases per week● Chosen to take over various leadership tasks, such as editing SOPs and overhauling new hire training materials● Served on an HR council for 2 years, improving company policies and employee retention initiatives

Hollywood, Florida, United States

● Measured agent KPIs in CUIC, Clarabridge, and Tableau to ensure proficiency in training content before leaving training● Evaluated 30+ customer service interactions during role tenure, coaching agents on feedback based on Adult Learning Theory● Collaborated with SMEs and other stakeholders on reporting metrics, attendance, and coaching meetings● Created process improvements in Excel to speed up workflows at other training sites

Hollywood, Florida, United States

● Recognized by department executives in leadership meeting as the top performer in April 2022● Presented the State of Business report in daily meetings, summarizing outstanding tasks ● Improved workflow at 2+ warehouses by splitting up a high-cost order into smaller orders● Provided inventory status of discontinued and out-of-stock merchandise to customers

Hollywood, Florida, United States

● Chosen for stretch projects, such as working with Instructional Design on training content, and awarded Best in Show Award in 2021 for providing top-notch customer service● Handled 75+ email interactions per day, resolving escalated inquiries professionally for optimal customer retention● Provided “Wow” moments on escalated calls, leading to a 75% one-call resolution rate

Weston, Florida

● Developed 2+ corporate competitions aimed at enhancing employee teamwork and raising student performance● Tutored 5-8 students weekly in phonetics, fluency, picture building, and comprehension

Greater Salt Lake City Area

● Reduced friction by 10% by incorporating United Health Care's values into phone interactions● Prioritized best-in-class customer experience, following up with customers about claim-related requests, proactively emailing nearby provider information, etc.

Jeongja-Dong, South Korea

● Elevated TOEFL performance in 2+ classes by providing weekly feedback on essays● Led 20+ debates aimed at developing students' critical thinking skills and cultural awareness