Jeison Vargas Email & Phone Number

Client Communication: Serve as the primary point of contact, addressing inquiries and providing timely solutions to ensure high levels of customer satisfaction.Product Knowledge: Maintain a deep understanding of Experian’s products and services relevant to the middle market, offering clients support and guidance.Issue Resolution: Proactively identify and resolve client issues by coordinating with internal teams, ensuring a swift and effective resolution process.Documentation and Reporting: Maintain accurate records of client interactions and resolutions, providing insights and reports to management on client needs and support metrics.Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive approach to client support and to communicate client needs and challenges.Onboarding Support: Assist in the onboarding process for new clients, providing training and resources to help them effectively utilize Experian's tools and services

Tres Rios

Microsoft Purview Expertise: Successfully utilized Microsoft Purview to create and manage cases, including the implementation of Litigation Holds and managing user access (both Standard and Premium).Coordinate Legal Collection Projects: Manage and coordinate various data collection projects for legal purposes, ensuring compliance with applicable regulations.Deadline and Communication Management: Administer deadlines and facilitate communication between involved teams to ensure proper information and data flow.Progress Reporting: Provide detailed reports on project progress to the relevant Manager, highlighting key milestones and potential obstacles.Data Organization and Tracking: Organize, track, and record all data collection activities using the in-house electronic discovery system, ensuring data integrity and accessibilityCollaboration with Legal Department: Communicate and coordinate collection activities with GSK’s Legal Department and outside counsel, ensuring alignment of strategies and objectives.

Costa Rica

Effective Communication: Communicated effectively across diverse audiences and external teams to foster a smooth flow of information.Team Management: Managed and motivated project teams to promote collaboration and keep members focused, enhancing overall productivity.Stakeholder Collaboration: Worked with product and portfolio owners, as well as stakeholders, to clarify schedules, project statuses, and details, ensuring a better understanding and flow of work.Learning Strategies Development: Developed and implemented learning strategies and programs tailored to individual and organizational needs.Training Design: Designed and delivered e-learning courses, workshops, and other training sessions.Data Migration: Managed content for data migration projects.Template and Wiki Creation: Created templates and wiki content using Markdown language.

Costa Rica

- Provide reports about KPI and metrics to the Team Manager.- Managing situations between colleagues to increase work team and a healthy environment - Address high–priority customer escalation, for critical and high–visibility problems impacting Premier customer and Microsoft partner- Communicate with various departments such as Engineers, Managers, Directors, or higher levels to communicate efforts and results about each case- Create and inform executive communication with Premier customers informing the current situation of the ticket lifecycle

San Pedro, Costa Rica

- Provide technical support for Cloud Service Automation Application - Identified and used appropriate cloud services to support applications on the cloud - Support Migration of on-premises applications of the organization to the cloud - Offer support to Microfocus premier customersTeam Lead responsibilities - Assist on metrics and performance plans- Analyze the team’s performance to identify problem areas, non-compliance to team guidelines, and training opportunities - Provide reports about KPI and team performance- Aid Team Manager with team conflicts and schedules of availability

Heredia, Costa Rica

Team lead- Managed the overall performance of a team of customer service representatives - Prompt identification and resolution of issues including implementation of preventative measures - Received scalation calls from non-resolve issues and find a suitable solution Customer Service Associate - Provide timely and accurate information to customers about fraud and credit card- Receive customer inquiries via e-mail in a timely and professional manner - Inbound call to provide the necessary information related to internet connection and WiFi status

Bachelor Of Applied Science - Basc

Bach. Ingeniería de Datos

Project Manager, Business Administration And Management, General

Itil Foundation V4, Business Administration And Management, General

Cisco Certification, Computer Systems Networking And Telecommunications

Tecnico, Redes

Cisco 1 Cisco 2

Técnico En Telecomunicaciones, Computer Systems Networking And Telecommunications

Licentiate Degree, Physical Therapy/Therapist