Jeisson Lasso Email & Phone Number

Melbourne, Victoria, Australia

Promoted before completing my first year as an Associate, I now serve as a Consultant showcasing my rapid advancement within the organization. With specialised reporting proficiency, adept C-level stakeholder management, and collaborative leadership with workstream leads, I drive strategic initiatives, ensuring seamless execution and build strong relationships with cross functional teams.Experiences:1. Technical Business Analyst for Resolution Life Australia (PAXUS)- Supported Project PAXUS to enhance the OPALS system for new products (superannuation, annuities, pension, etc.)- Analysed technical requirements and system integrations- Collaborated with development teams to design and implement system enhancements- Conducted testing and quality assurance activities2. Site Lead Projects for Resolution Life Australia- Managed resourcing, user access, and stakeholder management for various projects- Oversaw project activities at the site level- Coordinated with project managers and teams to ensure alignment with organizational goals- Addressed site-specific issues and concerns3. Program Coordinator for AIA - (Relay Day 2)- Coordinated the separation project involving the shutdown and data migration of 15 policy management applications- Managed project finances, including budgeting and expenditure tracking- Prepared and delivered reports on project progress and key metrics- Managed change requests and ensured compliance with project requirements and standards

Melbourne, Victoria, Australia

As an Associate Consultant, I leverage my expertise in IT project management to deliver strategic insights and innovative solutions for clients. With a focus on collaboration and problem-solving, I work closely with teams to drive impactful outcomes and exceed expectations.Experiences:1. Project Coordinator for DB Results (DMA Tools)- Coordinated the development of a data migration reconciliation tool- Managed project timelines and milestones- Facilitated communication between stakeholders and development teams- Monitored project progress and addressed any issues or risks2. Business Analyst for Resolution Life Australia (VITA)- Supported Project VITA to enhance the OPALS system for new policy types- Conducted requirements gathering and analysis- Collaborated with stakeholders to define project scope and objectives- Assisted in the testing and implementation of system enhancements3. Project Assistant for Genesis Energy (Rubiks)- Supported Project Rubiks for the implementation of an Oracle billing system- Assisted in project planning and scheduling- Maintained project documentation and records- Provided administrative support to project team members4. Digital Team Lead (Scrum Master) for DB Results (WFM tools)- Led Project Workforce Management for the development of a digital resourcing tool- Facilitated agile ceremonies such as sprint planning, daily stand-ups, and retrospectives- Mentored team members on agile principles and practices- Removed impediments and ensured the team's productivity and progress

Melbourne, Australia

As a native Spanish speaker, I have the chance to share my knowledge to teach students who want to understand it academically for their cultural development. Therefore, I have supported people from a non-native Spanish background to improve their language skills using didactic strategies, ensuring a good understanding of the communication and the culture behind it.

Melbourne, Victoria, Australia

My principal role in the restaurant operations as pass caller during the service was to act as the communicator between the floor and kitchen staff,ensuring the accuracy of orders and expediting of food. I had to be in clear communication with the duty chef at all times, keeping track of dockets and correctly highlighting food that has been delivered. Resilience is the main skill needed, as it was quite a stressful position.

Melbourne, Australia

Melbourne, Victoria, Australia

My role as Customer Service Consultant was to proactively support, retain and understand the requirements of customers via the contact centre service. My responsibilities included, work with the customer to optimise their current advertising through recognising their business and marketing needs, and providing recommendations on solutions aligned with the Yellow portfolio.Also, I was responsible to provide a service lead management approach. My duties were related to query resolution, complaint handling and mitigating any customer's concerns and issues.

Melbourne, Australia

Live Projects is a Study Melbourne initiative which provides opportunities for international students to undertake an intensive three-week collaborative project to solve a real business problem for a Victorian Government, business or community organisation. I worked with Study Melbourne as project client to undertake a market research project to understand international students’ interests at the moment to start their journey in Melbourne and increase the awareness of Study Melbourne services.Achievements:- Conducted face-to-face and online surveys with 150 students, scoped existing needs-related services and programs in the market for international students.- Delivered final report and presentation summarising insights and recommendations assisting Study Melbourne team in future policy and program design- Built a preliminary version of Study Melbourne Welcome Program for International Students

Melbourne, Australia

In this role I contributed to research about the application of Blockchain Technology and main data privacy issues in developing context, aiming to prepare reports of the main findings of the review. Also I had the opportunity to prepare regular weekly meetings, induction meetings and follow-up interviews with key MSDI team members.Achievements: - Created a research database with all the journals and articles for future investigations.- Elaborated a well-developed research paper aiming to help the policy design for the early stage blockchain technology project run by the Oxfam Australia. - Started the edition process to publish the document in the Oxfam annual report

Melbourne Y Alrededores, Australia

MIRSA's primary purpose is to connect the members to professionals, academics and events that enhance their student experience and career knowledge, as well as to organise social events. As a Professional Development Coordinator, I was the connection between the job opportunities/career development events and the students, aiming to keep them informed and help in any application process.Achievements:- Established the connection between the association and the career connect services of Monash University.- Implemented schedules to follow-up career opportunities through our social networks working alongside the media team.- Helped to organised several events, including workshops, career conversations and social meetings for students.

Valle Del Cauca Area, Colombia

In this role I was in charge of procedures analysis and internal audit in all the areas, aiming to keep the quality of the system and lead it to continuous improvement. Also, I evaluated the recruitment processes and supported the interview analysis.Achievements: - Designed and implemented a tracking system for the billing/audit process of medical accounts reducing the lead time (from 7 days to 3 days). - Implemented stock software for pharmacy inventory (90% reliability). - Led the implementation of administrative and HR staff evaluation procedures updating the job description guide.

Valle Del Cauca Area, Colombia

As a Logistics Coordinator, I supported the supply chain operations, from the reception until the transport of items to the final customer. Besides that, I executed activities of staff coordination and evaluation, customer services enquiries and inventory control improvements.Achievements: - Structured stock policies: A) Accountable for the creation and implementation of the inventory control procedures manualB) Set up software applications for stock managementC) Implemented route program to improve customer delivery process (reduced internal lead time (from 72 hours to 24 hours) and delivery promise fulfilment by 80%).

Valle Del Cauca Area, Colombia

My role as an intern at Avidesa de Occidente MacPollo, part of the organisational processes department, I was heavily involved in the evaluation of job descriptions and institutional processes, supporting the update of manuals/instructions guides and participation on internal audit activities.Achievements: - Completed the job descriptions/procedures guide for maintenance and administrative area. - Executed internal audit assessment/diagnostics for the laboratory section.

Wisconsin Dells, Wisconsin, United States

I participated in the work and travel program (summer 2013) working in "Noah's Ark water park" as a lifeguard within a culturally diverse team. I learned about customer service experience, fast paced work environment and logistic activities. This opportunity allowed me to improve my English skills, travel around the US and make a new friends from different parts of the world.

Buga, Valle Del Cauca, Colombia

I supported the office activities of the engineering teachers' department. My duties included:- Answer phones and greet visitors.- Schedule appointments and maintain calendars.- Schedule and coordinate staff and other meetings.- Collate and distribute mail.- Prepare communications, such as memos, emails, invoices, reports and other correspondence.

Master Of International Relations, Diplomacy And Trade, 77.9 (Distinction)

Internship project: Use of Blockchain Technology to scale cash transfer programs in developing context and data privacy concerns

Diploma, Information Technology Project Management

Part of the Digital Jobs Program, the Certified Project Management Professional includes two certifications: AgilePM Foundation and Scrum.

Cloud Practitioner, Computer/Information Technology Administration And Management

I have the opportunity to be selected on this program. This course aimed to prepare, place, and support people into life-changing careers.

Industrial Engineering, Quality Control, Process Management And Crm, 88.7 (High Distinction)

Thesis: Dynamic modelling proposal for the domiciliary public service sector, oriented to urban policy development.