Customer and student success specialist.Content creation using the Teachable platformVideo editor for an online teaching platform release.

Chat support for technical consultation and product inquiries. Used Zendesk and Drift systems to carry out tasks and deliverables

• Caters to North American Lexmark branded inkjet/laser customers’ inbound technical queries whether simple or sophisticated in nature• Provide support which is pleasing to the customers and as well as properly directed by a focused set of standards.• Quickly and effectively solve customer challenges.• Maintain call control/satisfaction, constantly seeking new ways to improve technically.• Makes sure that precise customer data and technical details are entered in the CRM system… Show more • Caters to North American Lexmark branded inkjet/laser customers’ inbound technical queries whether simple or sophisticated in nature• Provide support which is pleasing to the customers and as well as properly directed by a focused set of standards.• Quickly and effectively solve customer challenges.• Maintain call control/satisfaction, constantly seeking new ways to improve technically.• Makes sure that precise customer data and technical details are entered in the CRM system for references.• Worked with key database systems such as Siebel CRM, NICE Phone recording tools and Remote Desktop LogMeIn.• Provides customer follow up through outbound calls and emails for resolution confirmation and/or maintenance. Show less

• Worked as a technical support for Sony VAIO branded computers that caters to the North American region customers and end-users.• Record details of the technical side of each conversations with focus on the technical issue and how it was resolved.• Scope of support includes technical troubleshooting ranging from simple to complex inquiries regarding all aspects within the Sony Vaio hardware and software.• Support also includes and not limited to: repair assistance… Show more • Worked as a technical support for Sony VAIO branded computers that caters to the North American region customers and end-users.• Record details of the technical side of each conversations with focus on the technical issue and how it was resolved.• Scope of support includes technical troubleshooting ranging from simple to complex inquiries regarding all aspects within the Sony Vaio hardware and software.• Support also includes and not limited to: repair assistance, presales inquiries, up-selling and product suggestions and call routing• Follows the North American shift• Positions sales pitch and promotes offers based on customers’ needs and wants. Show less