John K. Email and Phone Number

Designed and delivered network and application performance management related consultant based services.Partnered with BT sales to meet with Fortune 100 customers, scope projects and develop statements of work, increasing the pipeline of consultant led projects and pull through opportunitiesExecuted proactive application profiles and network baseline readiness assessments which provided data for application developers and network architects planning, decreasing the risk associated with… Show more Designed and delivered network and application performance management related consultant based services.Partnered with BT sales to meet with Fortune 100 customers, scope projects and develop statements of work, increasing the pipeline of consultant led projects and pull through opportunitiesExecuted proactive application profiles and network baseline readiness assessments which provided data for application developers and network architects planning, decreasing the risk associated with deploying enterprise applications and optimizing end user experienceCoordinated troubleshooting efforts with internal cross functional teams and vendors while utilizing diagnostic, analytical and reporting skills to restore service levels during costly outages and performance impacting issues reducing impact and associated costImplemented proactive network performance monitoring and established key performance indicators and thresholds providing analytics and reports supporting a proactive approach to network performance management and increasing end user experienceUtilized synthetic transaction scripting and response time monitoring to establish trends and thresholds along with real user response time monitoring to support a proactive approach to application performance management resulting in reliable performanceConducted detailed profiles of applications to be migrated to the cloud resulting in identifying potential performance risk while increasing the confidence of stakeholders and reducing the number of post migration issues and associated cost Show less

Maintained and supported three points of presence in Chicago for Infonet’s global network comprised of Cisco MPLS, frame relay, ATM and SONET technologies.Led two successful major migration projects relocating points of presence for Infonet and again when BT acquired Infonet, completed according to time and cost schedulesInstalled and performed all moves, adds, changes and maintenance to all backbone and customer access equipment (Cisco and telco gear) in a timely manner without… Show more Maintained and supported three points of presence in Chicago for Infonet’s global network comprised of Cisco MPLS, frame relay, ATM and SONET technologies.Led two successful major migration projects relocating points of presence for Infonet and again when BT acquired Infonet, completed according to time and cost schedulesInstalled and performed all moves, adds, changes and maintenance to all backbone and customer access equipment (Cisco and telco gear) in a timely manner without issuePerformed effective troubleshooting with technical, analytical and reporting skills for customer and backbone performance issues and outages while supporting the NOC and Helpdesk resulting in low mean time to repair and high customer satisfaction Show less