Julianna L. Email & Phone Number

Duncan, South Carolina, United States

Assisted in helping walk in customers at SC Counter, call in, web, and marketplace customers accurately fulfill requestsMastered Web and Marketplace while continuing everyday assignmentsMastered Sales Opt Group including returns, credits, tracer through shipper, and issuing freight claimsConsistently able to become a Team Player and a problem solver when difficult hurdles are at the forefrontQuickly and efficiently assisted throughout each day jumping from Hubspot Boxes Inbound, Customer Service, Wholesale, Catalog Requests, along with Web/Marketplace Orders
Assisted in helping Credit with New Customer hold, Existing Customer hold, and Existing Customer Payment hold
Called/Emailed customers throughout week updating on back order items for SC Counter
Consistently used knowledge of catalog and working in a machine shop while assisting customers at SC Counter and call in customers
Assisted Sourcing in creating Nonstock Quotes, assisting customers in technical questions, and assisted reps in finding alternate/substitute items
Able to complete tasks efficiently and within a timely manner while carrying a high-volume workload
Operating multiple different computer systems at once for different departments SXe, Hubspot, Magento, Solid Commerce, Marketplace Dashboards, and Marketplace Message Boards
Able to assist with escalated customer issues without needing additional assistance

Greer, South Carolina, United States

Assisted in helping walk in, over the phone, and online customers accurately fulfill ordersGeneral manager point of contact when in and out of the officeEfficiently pulling and picking tickets for Outside Sales Representatives, online orders, and walk in customersMaintained A/R reports and talking with customers on a regular basis to keep accounts currentMade phone calls daily to keep customers up to date on shipment arrival for orders placed over the phone, in store, and onlineConsistently used knowledge of working in a machine shop and in sales to help Fastenal customer base growOperating multiple computer systems at once

Bachelor Of Education (Did Not Complete Only 3 Years), Early Childhood Education And Teaching, 2.8 Gpa

Activities and Societies: Early Childhood Association: Elected for Recorder (2013-2014) Early Childhood Association: Elected for Treasurer.

High School Diploma