In my role as a Production Supervisor it was my responsibility to ensure that, operationally, everything is completed to a high standard and completed efficiently and on time. I believe that during my time in this role, I developed my skill set a long way and became a vital member of the team.Another aspect of the role was to use the lean manufacturing principles to constantly improve efficiency, workflow and production. Eliminating waste, boosting productivity and making working life more comfortable for all people concerned. I also must analyse information provided to me to produce KPI reports, this helps to identify areas which need most improvement.

Production Planning, Account Handling (from obtaining new clients, through the quoting process and then onto finalising the details of the job and planning it into production), Training of staff, Ensure Practice of Lean Manufacturing is upheld, Produce Monthly KPI Reports

Enter data about customers and the loans that they currently have active.Deal with customers and field agents on the telephone and solve any queries that they may have.

 As a grade 2+ employee, I was the relief manager of the shop when either the manager or assistant managers were not available to work. This meant I was responsible for opening and closing the shop, managing the cash inside the shop and the safe and also banking the money when required. Customer Service was vital to this role and I was regularly commended by a lot of the customers in the shop for my extensive knowledge of the job and everything that came with it and also for being very friendly and welcoming to the customers.