Jonathan Mcatee Email & Phone Number

Austin, Texas, United States

• Partners with Store Leaders to align on scheduled hours allocation, traffic analysis, and store goals to drive and deliver high-quality planned schedules for 4 stores in the San Francisco market.• Motivates and engages store leadership regarding resource planning strategies and initiatives to support the employee and customer experience for the Market Team and Apple Retail overall• Analyzes data related to workforce management to provide recommendations to store leadership to improve resourcing trends and scheduling opportunities• Maintains subject matter expertise and proficiency of current scheduling systems including Ultimate Kronos Group (UKG) and internal tools

• Partnered with Global Retail Support team to align on scheduled hours allocation, traffic analysis, and store goals to drive and deliver a high-quality schedule based on store and location needs for Texas and surrounding states.• Completed adjustments to current published schedules to support shift swaps and real time changes• Actively partnered with Process Analyst to advise impacts on scheduling performance and identified solutions for success• Maintained accountability and compliance to scheduling rules, store policies, and procedures for hundreds of employees across 22 stores located in 5 states

San Antonio, Texas, United States

• Created weekly schedules in collaboration with store leadership that balanced needs for store coverage, employee training and development, and operations while meeting payroll and resource planning goals• Built trusted relationships with store leadership team and other Schedule Planners in Southwest Texas Market to share resources and knowledge while creating alignment on market initiatives such as training and development, store meetings, and reopening strategies during COVID shutdown periods

San Antonio, Texas

• Quickly established customer trust and respect in Genius Bar appointments, resulting in the highest individual Net Promoter Score at 75 for FY2018 with the most number of completed surveys in the Genius Bar while maintaining a 20 minute average session duration• Trained and mentored Technical Experts and Specialists resulting in improved iPhone Repair success rate (Same Unit Repair) to above 92% and repair Turnaround Time to below 50 minutes for 3 consecutive quarters• Focused on relationship building while employing creative problem-solving to become a top Apple at Work contributor and continuously shared best practices with the team

San Antonio, Texas

• Selected in the first group of Technical Experts to launch new role in Apple Retail• Maintained up-to-date product and process knowledge to educate and assist customers and mentor and educate Technical Specialists with best practices• Set and reset realistic expectations for repairs and troubleshooting through difficult conversations including worst-case scenarios

San Antonio, Texas Area

• Responsible for providing world-class customer service in a high traffic and diverse environment• Provided technical support and troubleshooting for Apple iOS devices• Connected customers with various teams at the Apple Store to provide options to meet their business needs

Denver, Co

• Managed customer expectations with regard to proprietary software.• Planned, coordinated and executed events, including logistics and operations, for trade shows throughout the United States and Canada.• Provided on-site networking for mobile databases, including portal and point-of-sale setup and troubleshooting.• Acted in customer support roles for 150 to 650 business clients in fast-paced, high-stress environments.

Arlington, Va

• Assisted grant writing for an initiative regarding International Family Conflict Resolution, particularly on matters regarding The Hague Convention on Civil Aspects of Child Abduction of 1980.• Created an agenda and program design for a Track-II workshop to be held in a non-Hague country regarding this topic based on best-practices and conflict resolution interventions.• Explored collaborative opportunities between the IMTD and international organizations working on International Parental Child Abduction issues.• Provided supervision of legislative advocacy for The Sean and David Goldman International Child Abduction Prevention and Remedy Act, which was passed into law in August 2014.

Denver, Co

• Assisted two professors in conflict resolution on the role of indigenous culture in conflict resolution and alternative dispute resolution.• Compared frequently assigned books in graduate courses on culture and conflict to identify gaps for expansion. • Researched and analyzed existing academic literature to create a literature review on the subject.

Denver, Colorado

• Provided original content for quarterly newsletter publication.• Assisted the overhaul and maintenance of the organization's website• Helped plan, organize, and advertise 20 events hosted by the Center for Conflict Engagement at the University of Denver.

Denver, Colorado

• Planned a two day workshop involving influential Christians and Muslims in the Denver community. • Created a comprehensive conflict analysis of Christian and Muslim inter-group and intra-group dynamics.• Facilitated discussion throughout the workshop between 8 participants (4 Christian, 3 Muslim, 1 non-religious).

Georgetown, Tx

• Provided editing and mastering of recorded audio from faculty, guest, and student performances at the Southwestern University's Sarofim School of Fine Arts.• Maintained and provided troubleshooting of audio recording equipment, ranging from rack-mount units, cables and microphones, and DAW software. • Assisted with interviewing, hiring, and training of new Technical Assistants.• Organized and executed live performance related requests during Southwestern's annual SING! competition from 2009-2013 with over 500 in attendance each year.

Georgetown, Texas

• Assisted Dr. Rebecca Lorins in "Exploring Islamophobia in Texas" research, focusing on a cancelled FLAP Arabic grant at Mansfield ISD in Mansfield, Texas.• Conducted and transcribed 8 in-person interviews of community members, ranging from Tea Party activists to Muslim parents in the area.• Communicated with the Department of Education for information surrounding the grant.• Conducted academic research regarding Arabic education, public schools, and Islamophobia.

Georgetown, Tx

• President of the 64 member Alpha Omicron Chapter.• Led and facilitated weekly Chapter and Executive Council meetings.• Acted as a liaison between active members, Alpha Omicron alumni, Southwestern University faculty and staff, as well as other University organizations.• Represented Pi Kappa Alpha at weekly Interfraternity Council meetings.• Provided guidance, organization, and support to elected and appointed leadership within the organization.

Georgetown, Texas

• Communicated with Alpha Omicron alumni and active members in planning the 100 year anniversary of the chapter.• Organized a banquet and weekend celebration with over 300 in attendance.• Organized and managed a phone solicitation program for the promotion of Alpha Omicron's Scholarship fund.

Master Of Arts (Ma), Conflict Resolution

Activities and Societies: Conflict Resolution Graduate Student AssociationDirector of Internal Affairs, Conflict Resolution Graduate.

Bachelor Of Arts (B.A.), Political Science (Minor: Religious Studies)

Activities and Societies: Pi Kappa Alpha, Student Foundation, Honor Code Council, Finch SocietyTechnical Assistant in Sound and Recording.