Board level communications professional, with 30 years’ experience successfully managing high profile issues and delivering award-winning multi-channel consumer/B2B campaigns within the highly regulated financial services sector. Trusted senior advisor on all aspects of communications including issues and crisis management, media relations, thought leadership, content creation, internal communications, and fully integrated PR and digital campaigns to align with marketing strategies. Experienced in brand development and event management, developing and delivering effective strategies that achieve results. In-house and consultancy experience working for corporate and industry body clients at leadership level providing counsel to boards and fellow executives. Delivered a number of industry-wide campaigns including launching technological innovations and behavioural change campaigns such as Take Five to Stop Fraud, the Current Account Switch Service, contactless payments and Chip and PIN. Highly experienced media and broadcast spokesperson. Sector experience includes fintech, financial services, payments, Open Banking and insurance. Specialities: - Integrated communications to support business goals - All types of content creation - Media relations and social media - Crisis management - Profile building and spokesperson training - Branding - Internal communications - Research Co-founder and director of Wren Communications Ltd, a multi-discipline communications consultancy.
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Head Of MarcommsRigby Group PlcLondon, England, Gb -
Head Of MarcommsRigby Group Plc Oct 2023 - Present -
DirectorWren Communications Limited Aug 2021 - PresentUnited KingdomWren Communications was founded by Jemma Smith and Rosalind Beaumont. We began our working partnership over 15 years ago, gaining unparalleled experience managing numerous big issues and changes in payments on behalf of the financial services industry. These included: the introduction of new technologies and legislation and explaining the changes to customers; overseeing multimillion-pound communication and advertising campaigns; and managing crisis situations such as national fraud scares and payment outages. Between us we have expertise across the spectrum of PR, media relations, crisis management, public affairs, public policy, and stakeholder engagement.
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Freelance Communications ConsultantShipton Pr Jan 2018 - Jul 2021
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Communications DirectorUk Finance Jul 2017 - Dec 2017 -
Director Of Communications And MarketingUk Payments Administration Ltd. Aug 2002 - Jun 2017 -
Marketing And Internal Communications ManagerIncepta Communications Apr 2000 - Jun 2001 -
Pr ManagerApacs Feb 1998 - Mar 2000
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Press OfficerEyecare Information Service Feb 1996 - Jan 1998 -
Information Officer - Press OfficeForestry Commission Jun 1992 - Sep 1996Edinburgh, United Kingdom
Jemma Smith Education Details
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Theatre And Media Studies
Frequently Asked Questions about Jemma Smith
What company does Jemma Smith work for?
Jemma Smith works for Rigby Group Plc
What is Jemma Smith's role at the current company?
Jemma Smith's current role is Head of Marcomms.
What schools did Jemma Smith attend?
Jemma Smith attended Ulster University.
Who are Jemma Smith's colleagues?
Jemma Smith's colleagues are Alexander Pointon, Nick Brown, Marc Ndaya, Steven Thornton, Ferhert Parveen Acca, Malkit Singh, Joost Frenaij.
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Jemma Smith
Bristol -
Jemma Smith
Procurement Director @ Zayo Europe | Srm | Negotiation | Commercial ContractingUnited Kingdom1openreach.co.uk -
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