Jemma Tyers Email & Phone Number

Cardiff, Gb

Newport, Wales, United Kingdom

Leading a team of 6 recruitment experts to hire the best talent for our Digital, Data and Technology departments at the ONS.

Newport, United Kingdom

• Providing a customer-focused, consultative, challenging and professional service to stakeholders across ONS and the GSS • Designing and deploying responsive and innovative recruitment campaigns using the new government Success Profiles. This will include providing effective training to customers and delivering high quality outcomes to tight deadlines • Developing an in-depth understanding and expertise of the labour market across your portfolio of roles and developing strategies wherever necessary to pro-actively utilise social media platforms to develop talent pipelines and fill specialist roles • Effectively selling the benefits of working at ONS and the Civil Service generally to sceptical candidates and those with competing offers of employment • Leveraging technology and data (including Applicant Tracking and Customer Relationship Management Systems) to maximise candidate quality and personal productivity (including all recruitment related administration required to deliver within the Civil Service). • Overseeing the effective collection, maintenance and storage of all recruitment related administration to ensure the efficient on-boarding of candidates and compliance with data protection and audit requirements • Providing effective line management to a team of Recruitment Managers forming part of the taking overall responsibility and accountability for the performance of the portfolio of work• Working collaboratively with peers to drive improvements and efficiencies across the recruitment team

Barry, Wales, United Kingdom

• Implemented a robust Recruitment Policy ensuing employment law was adhered to and all candidates received the same fair and consistent experience whilst protecting the business for any undue risk• Led the external and internal recruitment requirements across 2 sites in the UK from advertising to onboarding ensuring all roles were within budget• Built and maintained effective working relationships with key stakeholders within the business to ensure buy-in during recruitment drives and to ensure all hiring needs were met• Implemented robust recruitment processes across all departments to ensure correct hires were made. This included competency based interviews, assessment centres, psychometric testing and other forms of testing specific to each departments requirements• Streamlined pre-employment vetting process implementing a traffic light system that clearly measures the suitability of each candidate in line with client requirements and FCA guidelines• Mentored HR Administrators to complete all pre-employment vetting checks efficiently in line with company policies and guidelines• Coached, developed and motivated Recruitment Administrator ensuring they had all of the necessary knowledge and tools to be successful• Coached and supported Hiring Managers’ through Interview Skills Training providing them with the knowledge and expertise to hire the right people for the company whilst ensuring all candidates receive a fair and equal recruitment experience mitigating risk for the company• Worked closely with local schools providing pupils with career and money management advice• Attended local job fairs and events promoting the company brand• Performed regular market analysis to ensure we stayed competitive in our attraction strategy with our competitors and local companies• Implemented a recruitment survey for all new hires to complete to provide feedback on their on their recruitment experience, looking to implement improvements where possible

Cardiff

Conduit Global is a BPO business specialising in customer care and contact centres that operates in the UK and Internationally, spread over 10 countries. Our focus is to design, develop and deliver customer contact management solutions.Achievements • Managed the recruitment of 160 people across 3 UK sites in 24 hours • Saved the company £500,000 in the last business year by implementing direct hire recruitment • Achieved 99% of all high volume recruitment requests nationwide • Scored 100% in all company audits for compliance Main Responsibilities: • Ensuring all required recruitment numbers are met for any contracts or projects undertaken across all UK sites • Managing the needs and expectations of all clients cross all contracts • Organise, promote and ensure Conduit are represented at all local Jobsfairs • CV sifting for suitable candidates • Telephone interviewing candidates measuring suitability for roles • Organising, presentation and running of Assessment Centres • Face to Face Interviews • Liaising with external recruitment agencies to ensure the successful supply of candidates to meet business needs • Strategising and implementing cost effective ways of recruiting • Negotiating with advertising companies • Providing timely and consistent feedback to all candidates • Conduct applicant background checks and gain satisfactory references • Successfully passing regular client audits • Running inductions for new members of staff • Preparing and creating new starter files • Ensuring that the recruitment process is at all times fair and follows the Equality Act 2010 • General admin duties • Training new employees on company policies and procedures • Coaching and developing skills of existing employees • Building and maintaining relationships with key stakeholders within the business • Market Analysis • Producing reports • Improving and developing new assessment tools • Created and maintained social media site advertising vacancies

Cardiff, United Kingdom

Responsible for managing the resolutions of customer complaints for our Sky Sales contract.

Cardiff, United Kingdom

Responsible for taking inbound directory enquiry calls from the general public as well as sharing best practice and developing the skills of other members of the business through varying coaching methods.

Level 5 Professional Diploma, Therapeutic Counselling

Level 4 Advanced Diploma, Therapeutic Counselling

Level 3 Certificate, Hypnotherapy/Hypnotherapist

Pgce

Bachelor Of Arts (B.A.), English Literature, 2:2

BA Honours Degree in English Literature