Jen Barkman Email & Phone Number

Boston, Massachusetts, United States

• Manage over 200 projects for some of the most technically complex in the segment to drive strategic initiatives for school districts; setting short and long term goals ensuring that the product is set up to meet.
• Promote continued use, recognize growth opportunities and ensure contract renewals for 70+ accounts while maintaining high client satisfaction and above 85% renewal rate.
• Onboard/Train new team members; sharing best practices.

Boston, MA

• Mange concurrent client on-boarding projects; setting short and long term goals ensuring that the product is set up to meet clients needs.
• Promote continued use, recognize growth opportunity and ensure contract renewals for 25 accounts.
• Serve as 1st-level response to client inquiries by phone and email. Escalate unresolved support cases to engineering team as needed and coordinate resolutions.
• Work directly with the development team to find software bugs for service, as well as discussing new features and ideas for implementation.
• Create/update training collateral for internal and external use, including help center pages.

Boston, MA

• Respond to Zendesk tickets, live chat, and customer calls for support, billing and sales.
• Prospect and route leads to Sales team.
• Report bugs/customer requests to product team.
• Work with Sales team and Customer Success team on customer issues, and for pilots and roll-outs.
• Build and maintain help center pages.
• Create internal documents to assist support processes.

Greater Boston Area

• Respond to customer support tickets in a timely manner.
• Build relationships with clients to promote continued use, and contract renewals for 50 accounts.
• Deliver in-person trainings and webinars to new and existing enterprise customers.
• Create/update internal company documents, including training materials for internal and external use.
• Work directly with the development team to find software bugs for service, as well as discussing new features and ideas for implementation and design features.
• Interview and train new team members.

• Follow company protocol to maintain Visual Standards throughout store.
• Effectively built and managed a Visuals Team through training and mentoring Specialists.
• Created schedules for Overnight Events, giving both management and coworkers a clear expectation of Visual Goals.
• Manage overnight team for all product launches, including but not limited to prep work, product imaging, and allocating product to ensure a successful Visuals Overnight.

• Collaborate with planning, driving, and controlling store sales, shrink and payroll to achieve goals.
• Coach and confront all sales associates to productivity expectations.
• Demonstrate, educate, and administer company best practices, policies and procedures to ensure associate and store compliance.

Bayport, NY Selden, NY

• Plan and directed day-to-day operations of the store.
• Develop strategies to improve customer service, drive store sales, and increase profitability.
• Implement loss prevention strategies and conduct loss prevention training to reduce shrink.