Jen Becker

Jen Becker Email and Phone Number

VP Customer Care at Global Payments
Jen Becker's Location
Las Vegas, Nevada, United States, United States
Jen Becker's Contact Details

Jen Becker personal email

n/a

Jen Becker phone numbers

About Jen Becker

Jen Becker is a VP Customer Care at Global Payments. Colleagues describe them as "I worked with Jen at Accelerated Payment Technologies and at Global Payments. During this period, Jen was the VP of Customer Care. Jen's can-do attitude and tenacity enabled her to transition customer care function from one state to another. Starting with zero employees in Utah, Jen built out a brand new customer care team, while avoiding decline of service levels to customer during the transition period. After the transition, Jen substantially improved service levels, and types of services themselves, her teams were able to provide to customers. Jen spearheaded numerous other transformative and large-scope projects, including switching the entire call center phone system to a new vendor. Jen has remarkable communication skills that make her a very effective leader. Jen is very open minded, positive, goal-driven and hard working. "

Jen Becker's Current Company Details

VP Customer Care at Global Payments
Jen Becker Work Experience Details
  • Accelerated Payment Technologies™, A Division Of Global Payments
    Vp Customer Care
    Accelerated Payment Technologies™, A Division Of Global Payments Apr 2010 - May 2014
    Pleasant Grove, Ut
    Responsible for the strategic and tactical direction of the Customer Care department to increase profitability, productivity, efficiency and customer satisfaction. Manage, train and develop call center supervisors. Responsible for budget adherence. Developed an intimate knowledge of all department metrics and presented metrics in executive monthly meeting.Successfully led the relocation of the call center from California to Utah. This included interviewing and hiring a new management team as well as new call center team members, training them and getting them through the learning curve in 6 months.Successfully led the implementation of the new company wide CRM tool and the new company wide IP phone system within Customer Care. This included training, hitting deadlines and leading the project for the Customer Care group. Grew the department from 20 to 60 in 3 years. This included taking on an additional department of 8 people and successfully merging it with the existing Customer Care group.Deployed a structured tiered support system to drive down handle time, increase efficiency and throughput. This also created a career path for the employees in Customer Care.
  • Authorize.Net
    Product Manager
    Authorize.Net Jul 2000 - Apr 2010
    Responsible for driving a solution set across development teams through market requirements, setting priorities within the product lane backlog using Rally and the product roadmap.Responsible for multiple value added services for Authorize.Net and CyberSource including Recurring Billing, Simple Checkout, Merchant Portal, Tax Services and Check Services. I was also responsible for all processor connections, certifications and industry mandates.Worked collaboratively with other Product Managers, Marketing, Finance, Customer Service and Development.Presented new product releases to the company using PowerPoint. Participated and helped facilitate bi-weekly demos to showcase our newly developed product.Worked in an Agile environment with our development teams. This included using Rally, Jira, sprint planning, creating user stories, persona creation, success criteria and automated testing acceptance.
    View

Jen Becker Skills

Salesforce.com Product Management Management Customer Service Training Customer Oriented Dynamic Communicator Electronic Payments Shoretel Payment Card Processing Call Centers Agile Methodologies Executive Management Ach Saas Crm Credit Cards Vendor Management Payment Gateways Customer Retention Payments E Commerce Leadership Customer Relationship Management Payment Systems Performance Metrics Professional Phone Skills Phone Etiquette Call Center Metrics Kpi Reports Customer Satisfaction Metrics Strategic Planning Product Owner Agile Environment Processor Connections Payment Card Industry Data Security Standard Soft Skills Training Payment Industry Integrated Payments Software As A Service Strategic Partnerships

Frequently Asked Questions about Jen Becker

What is Jen Becker's role at the current company?

Jen Becker's current role is VP Customer Care at Global Payments.

What is Jen Becker's email address?

Jen Becker's email address is je****@****pay.com

What is Jen Becker's direct phone number?

Jen Becker's direct phone number is (770) 829*****

What skills is Jen Becker known for?

Jen Becker has skills like Salesforce.com, Product Management, Management, Customer Service, Training, Customer Oriented, Dynamic Communicator, Electronic Payments, Shoretel, Payment Card Processing, Call Centers, Agile Methodologies.

Not the Jen Becker you were looking for?

  • Jen Becker

    Jen Becker
    Strategic Brand & Communications Leader – Turnaround Specialist
    Ponte Vedra Beach, Fl
  • Jen Becker

    Jen Becker
    Senior Director, Marketing Partnerships At Raiseright
    Greater Minneapolis-St. Paul Area
    4
    yahoo.com, bestbuy.com, raiseright.com, searshc.com

    2 (800) 7XXXXXXX

  • Jen Becker

    Jen Becker
    Saving The World One Leak At A Time.
    Houston, Tx
    2
    scientificaviation.com, championx.com
  • Jen Becker

    Jen Becker
    Associate Director For Research, Policy And Programs At Us Army Research Office
    Arlington, Va
    3
    army.mil, us.army.mil, goarmy.com
View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.