AeroLeads people directory · profile
Jen Bush Email & Phone Number
Director, Operations and Strategy, Success and Services
at
Freshworks
1 work email found
@atlassian.com
3 phones found area 866, 512, and 843
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Operations and Strategy, Success and Services
Location
Mount Pleasant, South Carolina, United States
Company size
Who is Jen Bush? Overview
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Quick answer
Jen Bush is listed as Director, Operations and Strategy, Success and Services at Freshworks, a company with 8874 employees, based in Mount Pleasant, South Carolina, United States. AeroLeads shows a work email signal at atlassian.com, phone signal with area code 866, 512, 843, and a matched LinkedIn profile for Jen Bush.
Jen Bush previously worked as Global Head of Services Strategy & Offer Management at Atlassian and Services Offer Manager, Customer Success & Innovation at Atlassian. Jen Bush holds Bachelor'S Degree from University Of South Carolina.
Company email context
Email format at Freshworks
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{first_initial}{last}@atlassian.com
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AeroLeads found 1 current-domain work email signal for Jen Bush. Compare company email patterns before reaching out.
Profile bio
About Jen Bush
I am an accomplished business operations leader with over 18 years of experience driving success across Customer Success, Professional Services, and Business Management. Known for delivering operational efficiencies, aligning cross-functional teams, and supporting executive decision-making, I thrive on solving complex challenges and turning strategies into measurable results.Throughout my career, I’ve led initiatives that have driven significant growth and improved organizational performance:✅ 40% YoY revenue growth and a 46% profit margin improvement by launching tiered subscription offerings and optimizing service portfolios at Atlassian.✅ Streamlined time-to-market by 50%+ for new services through cross-functional collaboration and governance frameworks.✅ Enhanced decision-making by delivering data-driven insights and executive reporting for senior leadership.✅ Successfully managed multimillion-dollar portfolios and led teams of 20+ to 50+ professionals, achieving high-quality outcomes and customer satisfaction.I am passionate about aligning GTM strategies with organizational priorities, building scalable frameworks, and fostering cross-team collaboration that unlocks operational excellence. My approach combines strategic vision, strong execution, and data-backed decision-making to help organizations achieve sustainable success.Core competencies include:• Business Operations & Strategy• GTM Execution & Services Offer Management• Executive Reporting & Decision Support• Cross-Functional Team Leadership• Data Analysis & KPI ManagementIf you're looking to connect with a leader who delivers measurable results, drives efficiencies, and builds high-performing teams, let’s connect!
Listed skills include Business Requirements, Requirements Gathering, Testing, Requirements Analysis, and 50 others.
Current workplace
Jen Bush's current company
Company context helps verify the profile and gives searchers a useful next step.
Freshworks
9 roles
Jen Bush work experience
A career timeline built from the work history available for this profile.
Global Head Of Services Strategy & Offer Management
Spearheaded the creation and management of service offerings in Advisory, Support, and Success Services, driving services revenue and scaling the enterprise services business.Increased services revenue from $24M to $35M within one year, achieving 40% year-over-year growth. Developed and implemented new pricing and packaging strategies, leading to a 46%.
Oct 2022 - Oct 2024
Services Offer Manager, Customer Success & Innovation
Developed and executed the GTM strategy for Advisory services, including the design, development, and launch of a comprehensive services subscription model.Designed high-touch and low-touch service tiers, providing flexible options for diverse customer needs.Page 2 Implemented KPIs for Advisory services leadership, focusing on utilization targets, margin.
Oct 2021 - Oct 2022
Sr. Manager, Customer Success Solutions Management
Led a cross-functional team within Customer Success and Business Operations, overseeing a portfolio of products and technology solutions. Took accountability for internal initiatives dedicated to enhancing product readiness, refining service offers, and addressing customer needs.Collaborated with executives and cross-functional stakeholders on product.
Jun 2019 - Oct 2021
Senior Manager, Professional Services
Optimized delivery teams across multiple solutions, enhancing the customer and employeeimplementation experience, and effectively ramped multiple incoming teams.Led development efforts to standardize and implement efficiencies across multiple portfolios,driving operational excellence and ensuring seamless project execution.Introduced new pre-sales.
Sep 2017 - Jun 2019
Manager, Professional Services
Led a team within Professional Services delivering solutions in the Enterprise CRM portfolio,focusing on non-profit and education sector deployments.Served as a client executive sponsor, managing a team of 15 individual contributors and 2Team Leads, ensuring successful design, development, and deployment of CRM solutions.Accountable for the delivery of the.
Sep 2015 - Jun 2019
Sr. Engagement Manager
Held bottom-line accountability for full IT implementation lifecycle, including multimillion-dollar budgets, ensuring on time and under budget project delivery, scheduling, documentation, cross-functional team leadership, and client communications. Leveraged MS SharePoint and Project to create streamlined workflows and improve processes.
Sep 2014 - Sep 2015
Senior Business Analyst
Oversaw the development of custom applications and technology solutions, with responsibilities including business analysis, requirements gathering, QA testing scenario formation, conversion mapping, client relationships, project management, and CRM customization oversight. Efficiently managed offshore resources, sprints, sprint planning and review, daily.
May 2011 - Sep 2014
Business Analyst Sr. Professional
Aligned software solutions with client objectives, served as the primary contact for technical staff across multiple client accounts, acted as the Subject Matter Expert for the Financial Billing Application, conducted user training, recommended process improvements, customized applications to client needs, and developed test plans/scenarios in SDLC.
Aug 2005 - May 2011
Team & coworkers
Colleagues at Freshworks
Other employees you can reach at freshworks.com. View company contacts for 8874 employees →
VD
Venkatesan D
Colleague at FreshworksChennai, Tamil Nadu, India, India
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AJ
Ayesha Junnedi
Colleague at FreshworksBijapur, Karnataka, India, India
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SJ
Shreyas Jagadeesh
Colleague at FreshworksChennai, Tamil Nadu, India, India
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PN
Prasanthi Natrajan
Colleague at FreshworksTamil Nadu, India, India
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BC
Bharath Chandrasekaran
Colleague at FreshworksBerlin, Berlin, Germany, Germany
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UK
Upkar Kumar
Colleague at FreshworksBengaluru, Karnataka, India, India
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NS
Namrata Sugathan
Colleague at FreshworksChennai, Tamil Nadu, India, India
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VS
Venkatesh Segu
Colleague at FreshworksChennai, Tamil Nadu, India, India
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TT
Truc Tran
Colleague at FreshworksHo Chi Minh City, Ho Chi Minh City, Vietnam, Viet Nam
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SB
Sandra B.
Colleague at FreshworksNew Zealand, New Zealand
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Venkatesan D
Colleague at FreshworksChennai, Tamil Nadu, India, India
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AJ
Ayesha Junnedi
Colleague at FreshworksBijapur, Karnataka, India, India
View →
SJ
Shreyas Jagadeesh
Colleague at FreshworksChennai, Tamil Nadu, India, India
View →
PN
Prasanthi Natrajan
Colleague at FreshworksTamil Nadu, India, India
View →
BC
Bharath Chandrasekaran
Colleague at FreshworksBerlin, Berlin, Germany, Germany
View →
UK
Upkar Kumar
Colleague at FreshworksBengaluru, Karnataka, India, India
View →
NS
Namrata Sugathan
Colleague at FreshworksChennai, Tamil Nadu, India, India
View →
VS
Venkatesh Segu
Colleague at FreshworksChennai, Tamil Nadu, India, India
View →
TT
Truc Tran
Colleague at FreshworksHo Chi Minh City, Ho Chi Minh City, Vietnam, Viet Nam
View →
SB
Sandra B.
Colleague at FreshworksNew Zealand, New Zealand
View →
1 education record
Jen Bush education
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University Of South Carolina
FAQ
Frequently asked questions about Jen Bush
Quick answers generated from the profile data available on this page.
What company does Jen Bush work for?
Jen Bush works for Freshworks.
What is Jen Bush's role at Freshworks?
Jen Bush is listed as Director, Operations and Strategy, Success and Services at Freshworks.
What is Jen Bush's email address?
AeroLeads has found 1 work email signal at @atlassian.com for Jen Bush at Freshworks.
What is Jen Bush's phone number?
AeroLeads has found 3 phone signal(s) with area code 866, 512, 843 for Jen Bush at Freshworks.
Where is Jen Bush based?
Jen Bush is based in Mount Pleasant, South Carolina, United States while working with Freshworks.
What companies has Jen Bush worked for?
Jen Bush has worked for Freshworks, Atlassian, Blackbaud, and Computer Sciences Corporation (Csc).
Who are Jen Bush's colleagues at Freshworks?
Jen Bush's colleagues at Freshworks include Venkatesan D, Ayesha Junnedi, Shreyas Jagadeesh, Prasanthi Natrajan, and Bharath Chandrasekaran.
How can I contact Jen Bush?
You can use AeroLeads to view verified contact signals for Jen Bush at Freshworks, including work email, phone, and LinkedIn data when available.
What schools did Jen Bush attend?
Jen Bush holds Bachelor'S Degree from University Of South Carolina.
What skills is Jen Bush known for?
Jen Bush is listed with skills including Business Requirements, Requirements Gathering, Testing, Requirements Analysis, Analysis, Insurance, Business Analysis, and Visio.
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