• Research, analyze, and identify errors daily with customer accounts and internal account teams• Manage and train an offshore team while being a subject matter expert in billing systems, being the point of contact for escalations, and coordinating team responsibilities • Develop and redesign billing processes to drive automation; partner with Product & Engineering to implement new initiatives • Ensure that shipments completed are invoiced both timely and accurately based on customer contracts, policies, and agreements; maintain billing SLAs• Provide customer support via email, helpdesk tools (Zendesk), and calls daily

• Lead special projects to maintain 95%+ occupancy rate monthly• Attention to detail while reviewing leasing applications weekly• Provided great customer service to all residents • Ability to manage time scheduling tours, move outs and background checks• Proficient in Microsoft Office 365• Used O365 to track rosters, draft leases, analyze data to generate weekly reports• Identified areas for improvement and offered suggestions to increase resident satisfaction• Conducted weekly meetings and monthly audits

• Assigned resource team staff to units requesting staffing needs across the hospital; compile, maintain, and organize documentation of resource utilization• Coordinated and supervised charge nurse meetings daily; communicated anticipated needs and census for oncoming shifts• Managed 5+ phone lines communicating with resource team staff, nurse managers, charge nurses, and house supervisors• Demonstrated proficiency using technology related to Staffing Office Operations (Kronos, Electronic Census Board, Microsoft Office 365)• Audit licenses, permits, and certificates per Department of Health protocol

• Efficiently and accurately assisted in patient movement within the hospital including admissions, discharges, expirations, and transfers within and off units• Maintained medical records, collated departmental records, and flagged healthcare team members to missing documents/requirements• Triaged multiple phone lines to nurses and care team staff • Greeted patients, family members, visitors, and staff in a professional manner