Jen Colon Email and Phone Number

MVA Profile - http://www.microsoftvirtualacademy.com/Profile.aspx?alias=3057458• Provided 24/7 application support and troubleshooting for enterprise knowledge management system.• Created self-service dashboard reporting as well as many automated reports for local, regional, and company executives. • Planned, designed, and implemented a new regional intranet built on a SharePoint platform.• Regional site content merges.• Trained users to manage content in various SharePoint environments.

• Primary person responsible for all SharePoint application development and security management.• Worked directly with systems engineers during upgrades from SP 2003 to SP 2007 and from SP 2007 to SP2010.• Train team members on SharePoint features and development. • Responsible for project planning and meeting project deadlines.• Customized the look and feel of the intranet using SharePoint Portal Server 2003 & 2007 with custom master pages and CSS.• Created custom site templates by editing the configuration files and CSS files directly on the SharePoint server.• Meticulously migrated each department’s content into the SharePoint environment while communicating the project plan and deadlines with each area of the business.• Maintain a consistent look and feel throughout the site.• Address usability concerns regarding low vision and blind employees.• Maintain up-to-date, accurate documentation for all custom applications and server customizations.• Work closely with systems engineers to ensure all users are granted appropriate access in Active Directory.• Train department personnel throughout the division on the how to create and utilize built inSharePoint features.• Provide users with centralized reporting areas and website statistics.

• Creation and maintenance of the division’s public Road Runner website, intranet, and external website.• Posted current marketing promotions and pricing.• Responsible for all webpage design, layout, and creation.• Responsible for all graphics creation and implementation.• Used Dreamweaver, Photoshop, various CMS interfaces, HTML, and CSS daily.• Created online and print versions of the monthly newsletter.• Assisted in the creation and preparation of local print advertisements.

• Provide excellent customer service and troubleshooting.• Install and explain Road Runner High Speed Online services.• Train customers when necessary.• Communicate professionally with customers when technical issues arise.