Jen Evans Email & Phone Number

Billings, Mt, Us

United States

Coach and facilitate Aurora's Leadership Development program for the next generation of women leaders.

Montana, United States

Helping businesses and organizations develop better teams and better ideas. Specializing in building healthy organization culture through better communication and leadership skills. Training and coaching leaders and their teams to use simple, neurolinguistic tools that they find easy to use. Giving leaders the confidence they need to become to leaders worth following. Helping teams come up with breakthrough ideas and innovation based in discovered insights. Utilizing design thinking principles, human-centered design and business process improvement tools to generate better ideas and get organizations moving again.

Asheville, North Carolina, United States

• Designed and implemented an organizational onboarding and orientation experience for increased initial employee engagement. • Designed and implemented a three-tiered competency framework aligned to the organizational strategic plan (Playbook) which provides new and existing talent with a common language for success.• Oversaw the design of Vaya’s LEADERSTRONG development program for leaders at all levels of the organization to build strength and excellence in the competencies identified as mattering most to Vaya.• Designed and administered surveys to gauge new employee happiness and satisfaction and likelihood to recommend us as a great place to work.• Implemented performance management systems that align with strategic objectives.• Lead the organizational development (OD) team (2 direct reports) for a rapidly growing and changing/scaling local healthcare government entity.

• Led a decentralized education and quality program for the Wake Forest Baptist Health Patient Financial Services (PFS) division comprised of four primary services: Team Engagement (talent strategy), Front End/Registration Education (role-based training), Quality and Productivity, and WakeOne Education (Epic electronic health records system). Oversaw, coached, and developed thirteen direct reports and five indirect reports who supported our services. • Led the design, development, and implementation of a front-end Patient Service Representative role-based training/onboarding program under significant time constraints; program gleaned highly favorable feedback from key stakeholders and set the stage for increased collaboration between two major medical center functions--Clinical Operations and Patient Financial Services.• Implemented engagement tools that facilitated improvement in individual, team, and division performance. Collaborated with internal stakeholders to customize and create curriculum to meet the business needs of leaders and their teams.

Winston Salem, Nc

• Developed the PFS Team Engagement program which was comprised of function-specific development activities, the PFS New Team Member Orientation, tools and resources for leaders and teams in support of the organization's strategic objective to create a great place to work, learn, and discover, and with the goal of improving overall employee engagement. Since launching Team Engagement services in January 2018, employee engagement scores for this function improved significantly. Original baseline score (via Press Ganey) was 3.98, and the June 2018 score rose to 4.25.• Conducted current state review of quality and productivity processes/metrics for PFS departments and developed a streamlined program for quality and productivity key performance metrics for highly transactional areas involved in revenue capture.

Greensboro/Winston-Salem, North Carolina Area

• Lead the design, launch, and facilitation of the WFBH iLead Leadership Academy to all levels of leadership from frontline to C- suite.• Managed external vendor relationships for build/buy products and services.• Co-chaired a cross-enterprise subcommittee for the development and deployment of a system-wide (@15,000 employees) education program for Patient and Family-Centered Care designed to fully align workplace culture and employee expectations to organization vision, mission, and strategic plan.

Stuarts Draft, Va

• Worked collaboratively with the Global Talent Management and Organizational Development function to align Hollister's talent practices with overall strategic objectives, including the design and implementation of a new competency model that served at the foundation for all talent strategies from Selection to Succession.• Facilitated and managed site-specific formal Development/Succession Review process and the resulting Development/Succession Planning for high potential talent and emerging talent.• Recruited for professional level and C-level positions using structured, behavioral-based interview process. • Developed and implemented a robust selection process, including a 0-30 Day Onboarding Program and 6-9-month Leadership Transition program.

Winston-Salem

• Designed and delivered classroom, blended, and web-based training courses to all levels of employees, including remote locations, and evaluated effectiveness. Topics included Situational Leadership, Building Trust, Managing Conflict, Employee Engagement, Performance Management, Giving and Receiving, Feedback, and Behavior-Based Interviewing.• Conducted needs assessments, made recommendations, and developed learning interventions to close staff and organizational performance gaps.• Administered 360-degree feedback assessments and 360 peer reviews and provided ongoing coaching and development for leadership and other professional staff.• Recruited for professional and Executive level positions using structured, behavioral-based interview process.• Conducted Strengths Finder 2.0 team building events for over twenty-seven teams, fostering a strengths-based team environment.• Spearheaded the research, development, and implementation of Liberty Hardware's competency framework including the redesign of all processes/practices for selecting talent, measuring performance, developing talent, and identifying high potential and high performing employees.

Responsible for the design and facilitation of classroom, blended, and web-based training courses for the organization-wide leadership development program called LeaderTREK.

Winston-Salem

In this role, I promoted health and safety compliance via the assessment, development, implementation, outreach, and coordination of multi-disciplinary educational programs. I was responsible for rendering complex subject matter into tailored educational programs for various Health Sciences departments including instructional design, online training implementation, new hire education, and classroom presentation.

Greensboro--Winston-Salem--High Point Area

Worked for Winston-Salem/Forsyth County Schools and First Christian Academy teaching English/Language Arts and Math for grades 6-8. Taught one semester 10th grade English.

Bsed, English

Minor, Communication Arts

Human Resources-Some Graduate Work