Jennifer Greilach Email & Phone Number

El Segundo, California, United States

• Created vision and strategy for how to implement project requests in Zendesk for the global operations teams, which empowered me to create 20 process improvement projects for diverse stakeholders.• Built relationships and forged new partnerships across development, engineering, and design teams allowing greater collaboration between the customer service department and brands to improve the customer experience• Led a team of developers, designers, content creators to build out a customer help center on Zendesk Guide to allow the content team to update and manage the help center for each brand without utilizing development resources

Irvine

• I increased signup by 30% through building an automated registration workflow leveraging the HubSpot Marketing and Sales Hub product to simplify the user journey. • Successfully transitioned all marketing website content for Surcle onto the Webflow code-less CMS platform. This has allowed the design team to develop sites, landing pages, and prototypes rapidly and without adding to the development backlog

Irvine, California

• I reduced operating expenses by more than 50% and increased traffic site by 50% through implementing the relaunch and rebrand of the Fovitec.com eCommerce platform on Shopify.• Partnered with the accounting team to transition the inventory management from QuickBooks to Stitch Labs to improve inventory reconciliation, forecast purchasing, and warehouse management• Created vision and strategy for the influencer marketing program and brand voice and guidelines to increase brand awareness and sales

Costa Mesa, Ca

• Hired on from a temp position, I optimized our communication with the warehouse management and logistic team to improve our missing inventory issue. • Took over the relationship the vendor relationship with CommerceHub and eBay to build out promotional campaigns and product listing processes across 3rd party marketplaces (Amazon and eBay)• Helped the Director of eCommerce migrate the company website to Magento to improve site architecture, user experience, and overall ease of use.

Web Development

Bachelor Of Arts, Political Science With Business & Sociology

Activities and Societies: Community Service for Beta Phi Delta & Volunteer with the Student Conduct and Academic Integrity Programs