Jen Grubbs Email & Phone Number

Audit and Verify Commissions: Pull and review Salesforce reports to confirm commission calculations for closed deals, manually calculating commissions to validate system performance and guarantee correct payouts.Timely Compensation Delivery: Ensure the timely delivery of all monthly and quarterly variable compensation payout amounts to payroll for processing, avoiding delays or discrepancies.SPIFF Management: Manage and load various SPIFF (Sales Performance Incentive Fund) amounts into Captivate IQ (our Incentive Compensation Management (ICM) tool) to support incentive programs.New Hire Onboarding: Handle administrative tasks for new hires, including sending compensation plans and calculating New Hire Draws across different pay structures.Compensation Plan Administration: Distribute compensation plans for quota or merit increases, role transfers, and other plan changes.Leave of Absence Draw Calculation: Calculate and process Leave of Absence (LOA) Draws based on specific employee circumstances and policies.Termination Processing: Process terminations and final commission settlements in Captivate IQ to ensure accurate compensation adjustments.Rep Inquiries: Respond to sales rep inquiries related to commissions, compensation plans, and general commission-related concerns.Salesforce Case Monitoring: Monitor and manage Salesforce cases to ensure timely and accurate resolution.Commissionable NACV & Services Adjustments: Adjust Commissionable Net Annual Contract Value (NACV) and Services amounts in Salesforce based on pre-defined criteria to ensure accurate compensation calculation.Data Accuracy in CaptivateIQ: Maintain and ensure the accuracy of all compensation data within CaptivateIQ.Audit Sales Statements: Audit sales statements for errors and inaccuracies, identifying opportunities for process and statement design improvements.

Managed Global Payroll & Commission Calculations: Administered monthly payroll processing and commission calculations for a worldwide team of 400 sales reps, ensuring timely and accurate payouts.Financial Analysis for Incentive Eligibility: Prepared detailed financial analyses to assess incentive eligibility, award levels, and the accuracy of incentive calculations.Advanced Excel Analysis: Utilized advanced Excel skills daily (including pivot tables, VLOOKUP, and complex formulas) to support commission calculations and data analysis.Prorated Incentive Calculations: Calculated prorated target incentives for new hires, returning employees, and those on leave to ensure accurate compensation.Payroll Auditing: Conducted comprehensive payroll audits to identify discrepancies, rectify errors, and ensure compliance with compensation policies.Xactly System Updates: Updated Xactly with key employee data, including People, Position, Hierarchy, and Quotas derived from Anaplan to maintain accurate compensation records.Sales Rep Credit & Payout Investigations: Worked closely with sales representatives to resolve crediting or payout errors, and addressed concerns regarding sales plans, guarantees, prorations, and incentives, using Salesforce for investigative support.User Acceptance Testing (UAT) for Commission Plans: Conducted rigorous User Acceptance Testing (UAT) in Xactly Sandbox to ensure new commission plan builds were accurate and met company standards.Collaboration with HR for Compensation Management: Partnered with Human Resources to manage new hires, terminations, final compensation, and merit increases, ensuring compensation plans were aligned with employee status changes.HRIS Data Verification: Leveraged Human Resources Information Systems (HRIS) like Workday to verify compensation details, departmental changes, employment status, and hierarchy for accurate compensation processing.

Mesa, Az

Analyzed Insurance Applications & Policy Changes: Reviewed insurance client applications and policy plan changes to identify errors and implement necessary corrections.Responded to Client Inquiries: Provided clients with accurate and relevant information in response to inquiries, ensuring clear and effective communication.Resolved Billing Discrepancies: Investigated and resolved billing discrepancies to ensure accurate and timely financial transactions.

Mesa, Az

Calculated Weekly Payroll Commissions: Determined weekly payroll commissions for a team of sales agents to ensure timely and accurate compensation.Managed Inventory Tracking: Oversaw comprehensive tracking of both company and employee inventory, utilizing Excel for organization and reporting.Assessed and Managed Inventory Needs: Evaluated daily inventory requirements and managed equipment orders to ensure proper stock levels.

Mesa, Az

Employee Training & Supervision: Provided comprehensive training and supervision of employees, fostering a collaborative and productive work environment.Billing Report Analysis & Reconciliation: Conducted thorough analysis and reconciliation of errors in daily billing reports to ensure accuracy and resolve discrepancies.Sales Opportunity Identification & Retention: Identified and maximized sales opportunities, contributing to increased customer retention and satisfaction rates.

Bachelor Of Music Education

Associate Of Arts - Aa