Jen Powers Email & Phone Number

● Provide national communication access via the phone for Deaf and Hard of Hearing individuals.● Managing D/deaf and Hearing callers through the interpretation process by introductions,turn-taking, maintaining cultural equivalency, clarification, and ascertaining the end goal.● Adhering to FCC rules and regulations and the Interpreter Code of Conduct● Quickly de-escalating situations, while maintaining meaningful customer service

Tulsa, Oklahoma, United States

● Delivered consistent high energy classes; hitting all touch points required by the company● Built a customer following through one on one client interactions before, during, and afterclasses - had a high “secret shopper” score● Attended monthly staff meetings to learn how to generate more sales and leads

● Streamlined new hire material by re-formatting the information into sections; clearly stating thewhy and how of employee duties● On boarded new hires through policies, procedures, and software● Simulated calls with trainees to become familiar with the software● Followed up with trainees in a timely manner

● Conceptualized workshop for interpreting professionals; “Yoga and Interpreting”: How to analyzeour physical, emotional, and mental traps that prevent us from providing our best work.● Developed presentation material to increase engagement and build a functional, efficient andpractical platform● Recognized as a Professional Studies Continuing Education Workshop

Fayetteville, Arkansas, United States

● Pre-Operation duties: Attain rental space, hire contractors, research and attain equipment,install fitness scheduling and payment software, hire a graphic designer to create a logo, createsocial media content, attain/maintain Liability Insurance, and adhere to Fire Safety standards.● Served as bookkeeper and record keeper of all receipts and expenses related to the business.Filed all tax returns and reports timely as required.● Oversaw day to day operations of the business. Created a reliable schedule to provide steadymeans of revenue. Developed relationships with neighboring businesses.● Hired and Supervised Employees

● Developed a Non-credit ASL course for Speech Pathology Students -the Content, Curriculum, andSyllabus● After feedback from students, the Department Head asked that I teach the course again● Student Results: Familiar with D/deaf culture, Able to use conversational ASL, and have theconfidence to interact with their D/deaf patients

Communication, General

Sign Language Interpreting