Jen Jukes, Cphr Email & Phone Number

Remote, Us

Remote, Us

San Francisco, California, Us

Trusted advisor to Senior leaders and their global teams (CIO, CISO, SVP Engineering) *Initially started with Auth0 in Jan '21 (acquired by Okta in May 2021)Partner with business leaders across the company to evaluate and optimize human resources initiatives in all areas (talent management, performance, compensation, organizational development and coaching).Vital in driving ongoing integration and change management initiatives post acquisition. Bridge leadership gaps, maintain engagement, and drive organizational planning.Drive initiatives to improve employee engagement and reduce turnover by managing annual employee engagement survey; facilitated focus groups and leveraged survey results/feedback to deliver actionable insights to address issues such as work life balance.Interim HR lead responsibilities for HR Business Partners in EMEA and APAC regions.Institute new programs such as Talent Planning and quarterly continuous feedback. Streamlined HR processes.Systems: G suite / BambooHR / Workday / CultureAmp / Lattice / DocuSign / Lever / Slack / Glint

Burnaby, Bc, Ca

Reported to the Head of People + Culture, led business partnership and HR programs for 200 employees based in Canada and USProvide support, guidance and coaching to managers on employee engagement, talent planning, employee relations issues, performance management, disciplinary action and terminationsSupport the head of People + Culture in the diagnosis of organizational issues and provide recommendationsLead implementation of Human Resources systems, specifically HRIS and proactively look for opportunities to automate HR processesWork with Talent Manager on Talent Calibration, Performance Management, and Coaching and Career Development programs to ensure right people, right place, right timeManage the employee onboarding program to provide a best-in-class onboarding experience for all of our new hiresManage a team of 4 consisting of Employee Experience Coordinator, Office Manager, Chef, and Office Assistant including day to day coaching and long term developmentAssist in the development and facilitation of training programs, training objectives, plans, policies and proceduresManage the employee off boarding program – conduct exit interviews, track turnover, and provide recommendations to increase retention as necessaryOversee events and initiatives that align with our core values and cultureDevelop and maintain strong relationships with all stakeholders to understand business needs and deliver effective and efficient HR solutionsEnsure legislative compliance in HR and workplace safety and update policies as requiredParticipate in creating a culture where people are engaged, empowered, and have the opportunity to do what they do best every day

Denver, Co, Us

In addition to previous responsibilities as an HR Generalist below, select accomplishments include:People Operations leadership to approximately 300 employees in Canada, US, EMEA, and APAC regionsPeople Operations leader for employees in the Technology Operation Group (TOG) and Sales and Marketing Operating Group (SMOG), Partner with leadership consulting firm (5.12 Solutions) to design and launch custom leadership program for 55 leaders at Ping Identity in 2014/2015Created and launched a quarterly performance review strategy at PingCreated onboarding process for new Canadian and International hiresCreated and launched employee engagement surveys (30/75-day and 1-year mark)Created and launched internal promotion and transfer frameworkFacilitate immigration & relocation cases for international employeesAdminister Canadian Benefits, introduced Group RRSP and participation in local compensation surveysAssist with UK benefits implementation and administrationPoint of contact for recruiting and co-op programsHandle operations/facilities for Vancouver office including involvement in new office build/move in Vancouver in 2014Plan company social events and volunteering initiatives

Denver, Co, Us

Organization DevelopmentEstablish trust and credibility with leaders and employees in assigned geography by providing guidance on People Operations-related issues and educating employees on policies, programs, and processesAssist leaders with promotions, transfers, immigration/relocation, and job changes for individualsProvide system and process support to employees and leaders, implementing new tools as needed Design, implement and communicate new programs and policies that align with Ping’s overall business strategy Gather and analyze employee feedback to measure engagementCollaborate with fellow People Operations Partners to assess health of organizations/teams and create innovative solutions to improve performance and moralePerformance Management Guide leaders through performance coaching process, assisting with performance discussions, performance improvement metrics, employee onboarding and termination processTotal RewardsImplement, support and evaluate total rewards including compensation, benefits, perks, etc.Change ManagementAdvocate for a healthy company culture and act as a positive influencer during times of change and transitionNominated for and won the Ping Extraordinary award in 2014 for “going the extra mile to achieve extraordinary, not settling for just ‘good enough’”

Richmond, Bc, Ca

Provided comprehensive HR support to all areas of the organization including recruiting and onboarding at all levels, HR process development, employee relations and communications, and retention and recognition programs. Reported to the Director of Human Resources.Developed a successful social media recruitment strategy using LinkedIn, Facebook, and Twitter. Provided key contributions to the development of a Talent Technology careers page: www.careers.talenttech.com.Hired candidates for internal positions in sales, marketing, finance, tech support, project management, services, development, IT, and product management. Created an onboarding process for new hires.

Promoted from Divisional Manager to oversee 3 teams in 2 divisions including the Accounting Advantage branch in downtown Vancouver, a new Accounting Advantage office in Burnaby, and the AppleOne team in downtown Vancouver. Provided leadership, direction, and support to a peak team of 16 including a Divisional Manager, 4 Staffing Managers, 3 Financial Executive Recruiters, 4 Staffing Consultants, 2 Account Managers, and 2 Office Coordinators. Manage all aspects of branch operations including internal hiring and orientation, staff training and team development, budgeting and goal setting, performance management, employee incentives, sales and clientele development, P&L management, marketing, vendor relations, accounting, and administration.Divisional Manager, Vancouver BC 2005-2008Promoted from Staffing Manager and relocated from Ontario to open and manage the first Accounting Advantage branch outside Toronto. Directed all aspects of the opening including hiring and training internal staff, establishing systems and processes, marketing the brand, and developing a client and candidate base. Developed and led a team of 7 including 2 Staffing Managers, 2 Financial Executive Recruiters, 2 Account Managers, and an Office Coordinator. Reported to the Regional Vice President in Toronto.Won the 2006 "President's Award" out of 50 eligible employees for outstanding leadership, commitment to excellence, and dedication to superior performance.

Provided temporary and permanent staffing services in the Accounting Advantage division. Supervised the performance and productivity of 2 other Staffing Managers. Reported to the Area Manager.Managed the entire sales cycle from prospecting and generating leads to negotiating agreements. Built a client base of approximately 35 repeat business accounts. Surpassed billing targets of $10,000/month with a high placement retention rate.Oversaw the full recruitment process including screening and interviewing candidates, conducting tests, coaching candidates on interview skills and preparation, communicating offers, and onboarding successful candidates. Coordinated and participated in numerous career fairs and networking events.

Promoted from Account Manager to supervise 3 Recruitment Coordinators in the filling of temporary and permanent placements. Managed individual and team performance by assigning targets, monitoring productivity, and coaching staff through all phases of the recruitment process. Reported to the owner. Tripled the candidate database in less than a year and increased market exposure for the company by developing and implementing referral programs and sourcing cost-effective advertising channels. Created a comprehensive orientation, training, and operations manual for new recruiters. Designed and facilitated weekly training seminars. Coordinated career events with local universities and colleges.; Managed the entire business development and recruitment cycle including prospecting for new clients, determining their needs, delivering tailored sales presentations, negotiating agreements, and recruiting and placing candidates. Reported to the owner.Surpassed all sales goals; achieved 150% of monthly target prior to receiving promotion. Negotiated and secured exclusive partnership agreements with several targeted companies. Filled numerous placements with a notably high rate of retention and client satisfaction.

Hba, Labour Studies & Japanese Studies

Dhrm, Diploma In Human Resources Management

Organizational Learning, Training & Development Course