Nicolas Martinez Email & Phone Number

Austin, Texas, United States

Responsible for Sales Operations in Latin American Region.

Houston, Texas Area

Managed various Server product lines, including Acceleration / AI, Edge, Rack and Modular.Responsible for Servers largest deals competitive review and cost optimization. Created "Configuration Intelligence", an AI-based tool integrated into Dell's quoting system worldwide that helps optimize margins, cost efficiency and lead times. The process produced more than $200M in margin during the first year of operation.Helped create the Server Product Council, a group that included Product Development Group, Principal Technologists and Server Center of Competence Product Line Managers where Dell Servers competitive position was analyzed converting Sales feedback into new products and features. Many exciting results came from this, including the creation of Dell's most powerful Acceleration / Artificial Intelligence server, the XE9680, which has been the fastest growing server in Dell's history.Received 35 recognitions, including four Game Changer awards.

Houston, Texas Area

Serve as primary interface between Enterprise Product Group and Global Compute and Networking NA Central Region. Revenue, Units and Margin performance management. Program development, training and rollout. Serve as a Subject Matter Expert in customer meetings, roadmap discussions, events and conferences. Provide level 3 product support. Plan and execute product training, product positioning, Sales plays and Sales incentives. Sales opportunities pipeline management and sufficiency analysis. Ensure product sufficiency in Production Plan. Production plan Win/Loss strategic priorities.

Houston, Texas, United States

Serve as primary interface between Enterprise Product Group and Sales teams. Revenue, Units and Margin performance management. Serve as a Subject Matter Expert in customer meetings, roadmap discussions, events and conferences. Provide level 3 product support. Plan and execute product training, product positioning, Sales plays and Sales incentives. Sales opportunities pipeline management and sufficiency analysis. Ensure product sufficiency in Production Plan. Seed management.

Houston, Texas, United States

Serve as the main interface between Enterprise Product Groups (Servers, Storage and Networking) and Large Institutions and Health Care / Life Sciences segments in North America. Responsible for disseminating product knowledge and ensure product training and support. Work with Product Group in reviewing opportunities pipeline to generate production plans. Manage seed units.

Houston, Texas, United States

Focused on Automation and Orchestration for the newest generation of data center solutions offering compute, storage and networking resources for private, public or hybrid clouds for Dell customers.

Houston, Texas, United States

Enable and support Dell's Sales teams worldwide on Enterprise products (Servers, Storage and Networking) and solutions (Virtualization, VDI, Converged Infrastructure, Unified Communications and others)

Houston, Texas, United States

Responsible for Force10 Networks Sales and Marketing integration for Consumer and SMB segment worldwide. The company was acquired by Dell in August 2011.

Houston, Texas, United States

Responsible for Networking products oriented to Small and Medium Businesses.

Houston, Texas, United States

Responsible for company creation, bringing and preparing the right human resources as well as setting up the services and products offered. Connectica Solutions helped customers “Connect” using the most efficient communication channels and the latest technology to their advantage.Services and products offered:+ Hosted Voice over IP products and solutions focused on multi-national customers with operations in Latin America and the USA.+ Contact Center Services (Call Center)+ Professional Services (Cisco, Microsoft and PMI experts)

Miami, Florida, United States

Reporting to Global Customer Services Vice President in Sweden. Responsible for all Sony Ericsson’s Contact Centers worldwide, providing assisted support to consumers, retailers and operators around the globe.+ Consolidated Worldwide Contact Centers with a 25% cost reduction target.+ Achieved a 20% cost reduction in Contact Centers infrastructure costs while expanding services to consumers using innovative electronic communication mechanisms.+ Defined new CRM standard application for the company, including the worldwide data model to follow.

Miami, Florida, United States

Managed Customer Services, Reverse Logistics and pre and post sales support to all customers in Latin America with an annual budget responsibility of 125 MUSD. Covered 34 countries with a total of 1000+ technicians and customer services reps supporting 3 languages (Spanish, English and Portuguese).• Established one of Sony Ericsson’s three largest repair factory facilities in the world, with a monthly volume of 45,000 cellular phone repairs per month, supporting the largest growth region for the company and providing high-volume cost savings.• Setup Reverse Logistics infrastructure to handle more than 2 million cellular phones repairs and exchanges per year in all countries in Latin America, improving customer satisfaction and reducing warranty costs.• Created the largest Contact Center for Sony Ericsson in the world with 10.6 MUSD in annual savings over former operation.• Achieved a 77% cost reduction in Contact Center cost per minute for Spanish language support for all countries in Latin America.• Achieved First Place in Customer Satisfaction for TelCel/Claro, the largest cellular operator in Latin America.

Houston, Texas, United States

Increased all HP Latin America Sales forces’ productivity by reviewing and optimizing all operations-related processes, procedures and policies with the objective of doubling their selling time percentage.

Houston, Texas, United States

Led Latin America Sales and Pre-Sales Contact Centers, Electronic Commerce and Volume Products Order Management infrastructure for Hewlett-Packard in this region, supporting all types of customers, including HP’s Channel and Partners, Consumers, SMBs and Corporate accounts. These services were provided to all countries in Latin America through 4 Contact Centers located in Mexico, Brazil, Colombia and Argentina, with a total of 500+ seats.• Consolidated 15 Latin American Sales and Pre-Sales Contact Centers into 4 in record time (3 months), saving the company 3.6 MUSD per year in operating expenses after the Hewlett-Packard acquisition of Compaq Computer.• Created Contact Center strategy for HP Latin America enabling the company to reduce its operating cost by providing flexible and cost-effective locations.• Implemented Customer Relationship Management (CRM) technology in all areas of the company throughout Latin America.• Maintained a unified Contact Center area serving all Hewlett-Packard Business Groups despite all organizational changes resulting from HP/Compaq merge.

Houston, Texas, United States

Responsible for Sales Operations and Pre-Sales Technical Support for Central America, Caribbean, Venezuela, Ecuador, Peru and Bolivia.

Houston, Texas, United States

Responsible for Sales and Pre-Sales Contact Centers, Internet sales and Sales Operations for Central America, Caribbean, Venezuela, Colombia and Ecuador.Achievements:• Positioned all Compaq e-stores in Central America, Caribbean, Venezuela, Colombia and Ecuador as Internet sales leaders of IT manufacturers according to IDC.

Houston, Texas, United States

Managed full P&L responsibility and Marketing (New products introduction, collaterals, pricing & advertising) while responsible for the Latin American region• Grew the total Latin America Storage business by 21% from 1998 to 1999 while the regional market decreased 2% according to IDC.• Grew the total Latin America Storage business by 28% during the first six months of managing the area. The total Storage business for 1998 was $124 million dollars.

Houston, Texas, United States

Responsible for the Latin American region, including full P&L responsibility and Marketing (New products introduction, collaterals, pricing & advertising).Achievements:• Transformed Compaq into the fastest growing networking company in Latin America during 1997 according to IDC.• Positioned Compaq as one of the 3 companies with best Marketing programs among networking resellers in Latin America according IDC during the first year of operation.

Mexico City, Mexico

Responsible for setting up the Mexican subsidiary, select Channel Partners and start operation.Achievements:• Launched Mexican subsidiary. Hired & trained personnel, selected Channel Partners and initiated operations in 9 months.• Achieved the revenue and margin objectives set for the first year of operation.

Monterrey, Nuevo León, Mexico

Created and directed 5 SMBs in the high-tech area specialized in data communications. We offered products, services and solutions in multiple areas. The main company (Logon) was a Value Added Reseller (VAR), two were distributors to other VARs (Vertex/Interax and LAN), another was an Electronic Data Publishing company (PEMSA/Legatek) whose main contract was the Mexican Government official daily newspaper and the last one was a holding for all of them with common support services. We reached sales of $35MM per year with a total of 120 employees. Some of the achievements include:• Third largest Data Telecommunications / Networking VAR in Mexico.• One of the 100 most important Networking VARs in North America (including U.S.A., Canada and Mexico) based on sales ranking for 6 years in a row according to LAN Magazine. (Now Network Magazine).• One of the 10 most important medium-sized companies in Mexico according to Expansion Magazine for 3 consecutive years.• One of the 500 most important companies in Mexico according to Expansion Magazine.