Led operational excellence project to transform Global Communications metrics and processes, resulting in 50% reduction in time spent on reporting activities, automated reporting, consumable metrics across all levels of management, establishment of SMART goals and centralized tool kitManaged EMC World programs/activities including annual $2M+ Global Comms event budget, press interview program and Women of World (WOW) program; results include 34% YoY increase of WOW attendance with a 60%… Show more Led operational excellence project to transform Global Communications metrics and processes, resulting in 50% reduction in time spent on reporting activities, automated reporting, consumable metrics across all levels of management, establishment of SMART goals and centralized tool kitManaged EMC World programs/activities including annual $2M+ Global Comms event budget, press interview program and Women of World (WOW) program; results include 34% YoY increase of WOW attendance with a 60% jump in male audience segment, 37% more press briefings conducted leading to a 40% increase in media coverage, and budget came in on-target for first timeConducted EMC’s first company-wide internal communications audit; designed and distributed survey to 50K employees; conducted full analysis of data received and delivered tailored results presentations to over 20 business units and functional teams to align cross-functional goals and initiatives Show less

Provided cross-functional leadership on large-scale New Hire Onboarding Program to improve employee morale and productivity during the first 90 days at EMC, impacting an average of 3,300 new hires annually in NA; achieved annual soft savings of $15M; delivered roadshow promotions across 30+ HR teamsLed initiative to gain efficiencies in the global voluntary separation process centralized within HR Shared Services; led assessment, developed business case and designed globally consistent… Show more Provided cross-functional leadership on large-scale New Hire Onboarding Program to improve employee morale and productivity during the first 90 days at EMC, impacting an average of 3,300 new hires annually in NA; achieved annual soft savings of $15M; delivered roadshow promotions across 30+ HR teamsLed initiative to gain efficiencies in the global voluntary separation process centralized within HR Shared Services; led assessment, developed business case and designed globally consistent processes and IT enhancements; reduced turnaround time by 2 business daysManaged upgrade to HR case management system that processes 100K+ cases per year; defined requirements, organized user acceptance testing and performed data validations while managing vendor relationshipSupported GBS marketing communications strategy development; created HR Shared Services and Presales marketing communications plans, wrote articles for the GBS annual report, customer newsletter and quarterly employee newsletters; served as a consultant for and facilitated interviews for GBS white paper entitled “Shared Services Transformation: The Importance of Role Redesign” Interested in reading the white paper? Check it out here: http://www.emc.com/collateral/white-papers/h12882-shared-services-transformation-importance-role-redesign-wp.pdfLed LEAN Six Sigma Green Belt project to prevent non-HR questions from being submitted to AskHR case management system; resulted in a 59% decrease in non-HR ticket volumes and LSS Green Belt certification Show less

Owned regional responsibility for Latin America and APJ business continuity operations, plan development and testing to mitigate the impact of disruptive events in shared services delivery locationsChaired steering committee to drive capital investment projects totaling $80K spend; managed capacity demand for office space totaling 13,600 ft2Managed Citrix and internal EMC application access for BPO partners located in Manila, Dalian and BangaloreLed initiative to align… Show more Owned regional responsibility for Latin America and APJ business continuity operations, plan development and testing to mitigate the impact of disruptive events in shared services delivery locationsChaired steering committee to drive capital investment projects totaling $80K spend; managed capacity demand for office space totaling 13,600 ft2Managed Citrix and internal EMC application access for BPO partners located in Manila, Dalian and BangaloreLed initiative to align Credit & Collection Latin America to global standards; provided project management support, developed globally consistent process documentation and reorganized resources to fit global model Show less

Created maintenance quotes for assigned Inside Sales Rep; enabled him to exceed his bookings goal every quarter and achieve Commercial Inside Sales Rep of the yearManaged centralized process documentation for maintenance operations teams; handled version control and accuracy of updatesContributed on projects addressing revenue and data integrity issuesProvided voluntary surge support for the Maintenance Contracts Renewals team at end of quarter; processed over $10M in… Show more Created maintenance quotes for assigned Inside Sales Rep; enabled him to exceed his bookings goal every quarter and achieve Commercial Inside Sales Rep of the yearManaged centralized process documentation for maintenance operations teams; handled version control and accuracy of updatesContributed on projects addressing revenue and data integrity issuesProvided voluntary surge support for the Maintenance Contracts Renewals team at end of quarter; processed over $10M in bookings annually Show less

Frequently assisted management with difficult account inquiries, projects and additional workload responsibilities beyond those upheld as a Contract Administrator Chosen to perform as a subject matter expert to build the India Contracts team and spent three weeks in India supervising the knowledge transfer trainingPromoted one-stop shop initiative to enhance customer service and lessen response time

Managed busy portfolio, consisting of over 11,000 contracts and processed over $37 million in renewal maintenance in 2008Created international procedures for multiple processes, frequently assisted in updating current in-house processes, and successfully trained incoming employeesConsistently volunteered for special projects beyond normal workload

Specialized as sole order processor for AX product line, performing all aspects of booking including prepaid and pre-contracted transactions, acted as main customer service contactAssisted in both group and individual projects to promote and maintain data integrityDeveloped cross-functional relationships with several departments to enhance quality of work

Maintained filing system for customer Purchase Orders and invoicesActed as the first point of contact for customer and internal inquiries, providing phone and front desk supportManaged team travel database