Jen Mueller Email & Phone Number

Brookfield, Wisconsin, United States

Brookfield, Wisconsin, United States

Milwaukee, Wi.

Fielded an average of 20 customer service calls per day, always maintaining a friendly and professional manner.Provided product knowledge to recommend and help customers select system components based on their needs,along with making personal recommendations. I confirmed that appropriate changes were made to resolvecustomers' problems. Trained in negotiations and time management.

Established and maintained proper high traffic displays, resulting in increased sales. This included displaying theappropriate signage for products and sales promotions, and arranging items in favorable positions and areas ofthe store for optimal sales. Managed the purchasing process for three departments making sure to uphold stocklevels and proper pricing for multiple product lines. Selected merchandise based on the most favorable price andquality .Effectively communicated and coordinated execution of the planogram with store management.

Delivered excellent customer service by greeting and assisting each customer, while addressing customerinquiries and resolving complaints, helping to differentiate and promote the company brand. Designed andimplemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and trainingnew staff to deliver outstanding customer service. I completed weekly schedules, as well as payroll. Opened andclosed the store, which included counting cash drawers and making bank deposits and maintaining daily record ofall transactions. Addressed and corrected sales staff communication issues in a tactful and effective manner.