With over seven years of professional experience in customer-focused roles, I'm deeply committed to enhancing customer satisfaction and healthcare advocacy at Optum. My expertise lies in navigating consumer-driven healthcare topics, providing stress management guidance, and demonstrating adaptability in dynamic environments. My mission aligns with Optum's dedication to empowering individuals with the knowledge to make informed health decisions, and I'm motivated to contribute diverse perspectives to our collaborative team.In my role at Optum since July 2023, I've successfully handled customer inquiries, ensuring first-call resolution and educating customers on their health plan benefits. This has involved direct coordination with care providers to facilitate appointment scheduling and connecting customers with internal specialists. My HIPAA knowledge and adaptability ensure that I maintain the highest standards of service while safeguarding customer information, a testament to the skills honed during my previous tenure at Manulife.