Jen Schultz Email & Phone Number

Salt Lake City Metropolitan Area

As a QA Specialist on a scrum team, I worked closely with developers, product managers, user experience designers, other manual QA specialists, and customer support specialists to help facilitate high-quality production releases using Session Based testing.Accomplishments:-Rewrote 80% of 9+ Confluence pages and 5 Bridge courses used in onboarding all new hire QA with positive feedback from both new and current QA team members -Created and/or modified over 100 Jira issues over 4 months, adding descriptions of the bugs, features, and tasks; steps to reproduce; screen recordings; and follow-up notes-Focused on delivering incremental and iterative value based on Agile principles-Led out on preparing for and facilitating weekly cross-functional bug triaging efforts which resulted in closing over 35 bugs in a 4-month period, well above the team's KPI goal-Co-led DEI subcommittee efforts to bring company-wide awareness to the Hindu festival Holi including requesting employee contributions, researching local celebrations, coordinating with our EMEA and APAC counterparts, and helping to draft the company-wide email-Created an account creation flowchart to help the Growth team track changes and expected behaviors-Earned "exceeds expectations" in Critical Thinking, Attention to Detail, Documentation, and Initiative on my performance review

Utah, United States

Focusing on data integrity and data entry accuracy, I enter, verify, and modify funding and commission data for a privately held company in the financial sector. I also take the lead on the data entry team's process, process improvements, and cross-functional requirements gathering.Duties Highlights:-Performing data audits on past sales Opportunities to accuracy-Fixing any inaccuracies in Account, Contact, or Opportunity details based on updated customer information-Removing Contact and Opportunity duplicates from Salesforce-Creating new Opportunities, Leads, Contacts, and Accounts in Salesforce from multiple Partner reports and portals-Communicating with Partners regarding data discrepancies; looping in the Partner Relations Director as needed-Working with the Salesforce Data Engineer to ensure Sales Opportunity information is automated correctly-Coordinating with the Finance team to reconcile Salesforce data to remittance advices -Training additional data entry team members in essential functions and providing context for their responsibilitiesNotable achievements:-Reconciled 2 months’ of past sales data in 7 days by verifying the data inside Salesforce matched the Partner's reports-Documented the data entry process by creating 5 robust and multi-page process document filesI work with the following technology on a daily basis: Salesforce, MS Excel, GSuite (Google Sheets, Docs, and Gmail), Okta, and Slack. I also use LucidChart, Jira, and Confluence.

American Fork, Utah

Working with team managers and stake holders, I documented the sales and production processes for the eLearning Brothers Custom team. I regularly held interviews and follow-up discussions to capture and document the successes and gaps of the current processes and influence possible resolutions. My work facilitated greater Sales-to-Production communication and increased overall efficiency.Process:-Interviewed 6 process owners to build overall and work stream process maps both in person and via Skype-Created more than 8 process maps within 3 months in Google Slides-Documented frequently used alternate processes via process maps and as text documents-Identified gaps in process and management and presented possible solutions-Interviewed relevant contributors to understand the use cases, impact, and cost of implementing various technologies and processesTraining:-Built 6 course segment decks for new hire orientation in Google Slides based on the program manager's new hire orientation program-Helped define the company cultural values through creating and distributing a Google Form survey and organizing the responses into themes-Helped design an ongoing sales training program with the Sales Director and Custom Solutions Strategy DirectorTechnical Writing:-Helped draft an updated version of the company's Statement of Work -Annotated process maps to highlight cross-work stream communicationAdditional:-Presented requirements and final assets to in-office and remote company managers and directors-Captured and helped define program goals for user testing-Followed up on issues that cost the company time, money, or resources through inefficiency, redundancy, or irrelevanceAdding to the professional and high-quality culture at eLearning Brothers, I brought my skills in writing, editing, interviewing, and organization.

Pleasant Grove, Ut

Originally hired as a social media manager I showed enough knowledge, potential, and initiative to manage almost all marketing efforts for the business including but not limited to maintaining the company's social media presence, industry-relevant listings, and website; creating several pricing and promotional documents; vendor networking; and event photography. During my time at Stone Gate I was relentless in researching the best marketing practices and resources for our use and established best practices, increased website traffic and social media followers, and increased relationships with local wedding professionals.During my time with Stone Gate I also-Managed the Facebook, Instagram, and Pinterest accounts and tracked and analyzed the traffic on each social media presence-Managed and monitored Adwords Express, Google Analytics, and Google Search Console for the website-Managed our business listing ("storefronts") on The Knot, Wedding Wire, and other industry-relevant websites-Reached out to past and upcoming brides to increase reviews, website traffic, and social media traffic-Created original content for the website and regularly audited and edited the website for accuracy and usability -Worked with the event coordinator to get staged and candid photos of the catering and decor during events-Led weekly marketing meetings with the owner and event coordinator -Networked with industry-relevant professionals including photographers, videographers, cake decorators, and florists to increase awareness of the business as well as build relationships-Provided excellent customer service during events as needed

Bristol, Va

I began as a part-time Seasonal Sellebrity in December and worked mainly in logistical functions including processing shipment received and relocating products and fixtures according to marketing manager's floorplans. After being offered a permanent part-time position as a Sellebrity I was register trained and spent time providing excellent customer service on the floor, in the fitting room area, and at the register. ~More often than not I met my Old Navy credit card application goal (which ranged from 1-3 per day) while on register~I never had more than $.30 difference in my till. My favorite part of my time in this position was interacting with the customers. I took great pleasure in making sure they received all of the coupons and discounts available to them as well as ensuring they had a positive and successful shopping experience in our store. I took pride in the appearance of the store by organizing front end "event zone" displays and fixtures, blowing up balloons for display, organizing products in warm to cool tones and by size.

Abingdon, Va

The visible side of being an independent consultant is demonstrating recipes in front of groups. However, like any other individual who is self-employed, there is a lot of "behind the scenes" work. I have to be knowledgeable about Pampered Chef's products and policies as well as competitors'. I must maintain meticulous financial records to ensure proper tax filing and profit gains. I research, create, and implement various methods to build a customer base and provide before-, during-, and after-show customer support. I also handle customer dissatisfaction, returns, and exchanges in a professional manner that doesn't displace trust in the Pampered Chef company or me.~Highest show total to date: $1,696.20 (Aug 2012)~Most rewards earned for a host: $415 in free product value, 30% discount, 4 half-price items, one 60% off host special item, free shipping, and 10% off for a year

Abingdon, Va

Flora Counseling Services employed 1 full-time and 5 part-time employees. Coordinating everyone's schedule and maintaining a full appointment schedule was the highest priority. When I wasn't helping to check in clients and answer incoming phone calls, I filed patient records, insurance paperwork, and other documents according to business and federal regulation practices; entered patient payments into record-keeping software; reformatted documents to save paper and cut overhead; and created and distributed memos that increased office-staff-to-therapist communications.~Cut paper consumption for work/school excuses in half

Abingdon, Va

After 10 months of research, revisions, and original content creation, two social workers contacted me to help edit their 440-page manuscript. The manuscript is a second edition text for various novice and seasoned professionals who work with sexual offenders. After the authors reviewed my revisions during my first week of freelance work I was promoted to lead, then sole, local editor on the manuscript as well as strengthening composition and rhetoric. The editing involved correcting mechanical, grammatical, stylistic, and APA-specific errors. Two critical chapters of the manuscript underwent major deconstruction and revision due to deletions in redundant information and clarification of the sexual offense investigation, sentencing, and rehabilitation process. ~Worked over 92 hours with the manuscript alone; this excludes electronic communications with the authors and basic research regarding APA style and comparable published work

Rexburg, Idaho

My first position at Western Wats, a market-research company, was as an interviewer. I made out-bound phone calls via computer software to US-based businesses. I consistently received a 95/100 or higher on my daily quality measurements and met production goals. After approximately 4 months of work, I was tested to see if I would qualify to fill the second Quality Supervisor position that had just become vacant. I outperformed two other candidates and received the position. As Quality Supervisor I monitored live audio feeds of interviewers' dialogue with survey respondents. I gave daily feedback within an established, objective metric. I also gave training courses (in groups and one-on-one) for new surveys and surveys that were not performing well.