Jen Smith Email & Phone Number

Chapin, Sc, Us

Chapin, Sc

Technical Consultant integrating new revenue clients using an ATS with HireRight global platform. Utilizes customer requirements and business need assessment/gap analysis to configure client accounts; tests integrations, provides technical support, and recommends best practice solutions. Collaborates with partners, product management and development teams to efficiently on-board new clients.Working with internal and external teams on the technical aspects of company solutions, particularly where our solutions are integrated with partner HRIS and ATS systems such as Oracle, iCIMS, Taleo, SAP/Success Factors, Workday, Greenhouse, Lever, UKG, MyStaffingPro, Tenstreet, DriversReach, and Ceridian. Mentor and coach junior team members on the HireRight Integrated Solutions. Utilize applications/tools such as Confluence, Jira, UML, SQL, SOAP UI, and SOAP web services.Migration Team Lead throughout the migration of clients from GIS systems to the HireRight global platform. Collaborated with internal teams on client requirements to ensure successful migration. Documented project configurations, work instructions, and worked within structured processes to propose and implement system enhancements.Ability to use critical thinking skills to understand how systems and processes work, identifying issues and bottlenecks and proposing solutions.Ability to work with management, other departments, various levels of employees, as well as the clients’ HRIS, IT professionals and other project resources.Ability to work independently with guidance from management, prioritize workload and work on multiple projects with competing deadlines.Strong organizational, verbal, and written communication skills. Strong attention to detail. Ability to understand system specifications and develop documentation.

Chapin Sc

Experienced Integration Analyst who configured and tested the technical interface between a client’s systems and those of GIS. Performed data mapping with clients and their ATS vendors to ensure all data requirements for the integration were captured. Supplied developers with the necessary data points needed for custom configurations. Worked with the appropriate departments/developers when issues arose from testing to ensure the configuration was modified to support the client and GIS Operations. Once testing was approved, the configuration was applied to the Production environment internally, as well as with the client and/or ATS, to ensure a successful “Go Live” rollout.

Columbia, Sc

General Manager of Fazoli's franchise restaurant in Columbia, SC. Transferred from Fazoli’s corporate to South Carolina franchise environment and promoted to GM. Responsible for: controllable profit (P&L), sales, payroll, exterior appearance, merchandising, guest relations, speed of service, training/coaching, selection/orientation, catering, and local restaurant marketing.Recipient of 2010 and 2008 Presidents Club Award from Fazoli’s Corporate. Took a low volume, low-morale franchise restaurant to the most-improved restaurant in the nation within two years’ time. Acquired CORE certification for the restaurant within the first year of taking over operations. This restaurant had been operating for twelve years before finally securing this level of excellence.Designed and developed computerized on-hand inventory control system to determine food cost percentage/variance. Developed catering sales campaign for local schools and businesses that included in-restaurant marketing and direct solicitation of existing customers. Developed staff that transferred to other area restaurants in management roles.

Bloomington, Indiana Area

Assisted the General Manager in daily operations such as: managing associates, labor, scheduling, food cost, local restaurant marketing, catering, food quality, cleanliness and purchasing. Developed an inventory ordering process which reflected fluctuating sales volume, and which also automated restocking. Developed a customer database for targeted consumer mailings to increase area catering sales.Identified as hi-potential manager after receiving multiple corporate awards: Associate Retention Award, Presidents Award, and Newcomer of the Year Award. Completed all three levels of Fazoli’s Corporate management program which focused on: Right People Right Places, Conflict Resolution, Serving Safe Food, Business Ethics, Labor Management, and Continuous Coaching. Awarded a special internship in Lexington, KY (corporate headquarters) for a unique training experience in preparation for General Manager responsibilities.

Bloomington, Indiana Area

Special Projects Assistant to Director of Indiana University Center for Innovation and Assessment.Project managed the design and development of a Usability Study for the State of Indiana after working with elementary teachers in all State School Districts. Verified the need for an enhanced version of the existing online testing and assessment system (ROAR). Interviewed existing teachers throughout the state to define the system requirements, user interface needs, and compatibility with other teaching systems. The CIA presented the Study to Indiana University’s Board of Directors to seek additional funding for the project and for the Center. These recommendations were communicated to the Center’s staff so that the entire department would understand the improvements needed for the system. Utilized the existing CIA database of mailing recipients to ensure that teachers received the right packets, superintendents received the right reports, and the University received its Project Status Reports on the Center’s activity. Accountable for writing queries and creating targeted mailing lists for the center using Access and SQL. Assisted in Statewide K – 6th project that required the CIA to collect elementary student assessment books, grade them, enter the scores into an online database, assess level of linguistic ability, and generate district and state-wide reports. Elementary teachers were able to view the assessment scores remotely, but the system sorely lacked needed functionality.