Jen Wall Email & Phone Number

Frisco, Texas, United States

Partnered with business teams to enhance applications by assessing current state of systems in one or more business units and identifying process and system improvements to increase efficiency. Responsibilities include: Partner with Key Stakeholders including Advisors, Client Services, Marketing team, Product team and Underwriters to create current state/AS-IS workflow diagrams in an effort to identify key areas of opportunities and gaps with the current business processes. Present findings of Market Research to Stakeholders and Leadership. Lead business requirement sessions to gather business needs from various stakeholders, SMEs, and project teams using Joint Application Development (JAD), interviews, and surveys.Gather business process requirements to ensure proper system configuration (i.e. identifying key decisions, process changes, pain points, interface issues, training considerations, etc.).Create Use Case Diagrams for all personas to identify and discover requirements from a usability standpointCollaborate with stakeholders, user experience, systems analysts, and developers across the organization to ensure business and technology alignment.Prepare the Business Requirements Documents (BRD) and Functional Requirement Document (FRD) to document final requirements and obtain signoff. Create and manage Requirements Traceability Matrix (RTM) from requirements inception to User Acceptance Testing (UAT). Create and follow/promote change management processes to utilize for the project and create a timeline thread that holds to understand the size and scope of changes.Lead UAT with key stakeholders. Responsibilities included reviewing selected test scripts, scheduling time with stakeholders to perform testing, reporting bugs, prioritizing bugs, finding resolutions on defects, and requesting stakeholders to test again.

Plano, Texas, United States

Partnered with business teams to design and implement an enterprise wide website and mobile app on the IOS and Android platforms for mentors to connect with mentees. Responsibilities included:Lead extensive market research efforts to identify benchmark functionality available in the marketand also create KPI (Key Performance Indicators) for site performance as well as site functionalityPartnered with Stakeholders in requirements gathering sessions to identify current state (AS-IS) and future state (TO-BE) functionality along with business rules. Create workflow diagrams from a customer flow standpoint to get validation on requirements from Product Owner & StakeholdersCreate Use Case Diagrams for all personas (e.g. Mentors, Mentees and Admin User) to identify and discover requirements from a usability standpointAssisted in validating requirements by creating prototypes and gaining approvals from the business to ensure all requirements are approved.Created process modeling Functional/Non- Functional Requirements. Lead Joint Application Development (JAD) sessions with the management and IT teamsEvaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions Created and managed Requirements Traceability Matrix (RTM) from requirements inception to User Acceptance Testing (UAT). Lead UAT with key stakeholders. Responsibilities included reviewing selected test scripts, scheduling time with stakeholders to perform testing, reporting bugs, prioritizing bugs, finding resolutions on defects, and requesting stakeholders to test again.

Richardson, Texas

Richardson, Tx