IT Lead with 3 years of experience in software and business management and development. Possesses skills in team leadership and strategic planning. Seeking a challenging position where I can utilize my abilities and experiences to contribute to the success of complex technical projects. “You will enrich your life immeasurably if you approach it with a sense of wonder and discovery, and always challenge yourself to try new things.” - Nate Berkus”
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It LeadBingltdSelangor, Malaysia -
It LeadBingltd Aug 2023 - PresentNorth Carolina, United States- Supervised a small team, fostering a collaborative environment that encouraged professional growth and high performance- Optimized the performance and functionality of company software systems, improving efficiency and reducing operational costs- Developed demand forecasts based on historical sales data, enabling accurate inventory levels and avoiding stock outs or overstocking- Scheduled and managed social media posts across platforms (e.g., Instagram, Facebook, LinkedIn, Pinterest) to enhance brand visibility and drive engagement- Led the creation and publication of a dedicated Partnership page to enhance communication around thecompany’s wholesale process- Performed keyword research and competitive analysis to identify high-traffic, low-competition keywords,optimizing content accordingly -
ItBingltd Aug 2022 - Aug 2023North Carolina, United States- Administered inventory tracking and management system to monitor stock levels of over 2000 products and manage product availability- Spearheaded the wholesale section on the company’s website from inception through the entire project life cycle within 6 months- Led the successful implementation of a new task management software (e.g., Asana, Trello, Monday.com) to streamline workflow and improve team collaboration- Conducted an in-depth pricing analytics and cost-volume-profit analysis, driving a 20% improvement in profit margins for wood furniture -
E-Commerce AssociateBingltd Aug 2021 - Aug 2022North Carolina, United States- Managed the upkeep of multiple e-commerce platforms by providing updated content, ensuring consistent branding and improved customer engagement- Oversaw the end-to-end domestic supply chain process, ensuring timely delivery of products while optimizing cost and efficiency- Decreased average response time to customer inquiries from 3 days to within 24 hours, leading to improved customer retention and loyalty- Managed the addition of products to the site, including photography, descriptions, pricing, and inventory management, ensuring accurate and up-to-date listings. -
Web DeveloperPiedmont Fellows Jun 2021 - Aug 2021North Carolina, United States- Revamp and optimize the company website to enhance user experience and increase traffic across all platforms- Implement CRM to streamline marketing performance monitoring and drive data-driven decision-making- Utilize responsive designs that work across various devices and browsers -
Union Cafe WorkerMessiah University Jan 2018 - May 2021Mechanicsburg, Pennsylvania, United StatesResponsible for preparing and cooking a wide variety of food for customers, employees and visitors. -
CatererMessiah College Sep 2017 - May 2021Mechanicsburg, Pennsylvania, United StatesProvides, transports, and prepares food for clients, particularly for special events such as conferences, weddings, celebrations, or large gatherings. -
Set Up Event CrewMessiah College May 2019 - Aug 2019Mechanicsburg, Pennsylvania, United States1) Set-up and tear down of the meeting and event rooms as outlined by the BEO. 2) Maintain venue including vacuuming floors, cleaning walls, windows and mirrors. 3) Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc -
Product Development InternMama Net Jun 2020 - Oct 2020Selangor, Malaysia- Tested and maintained application to be marketed to customers, increased monthly new users to 5,000 through prize give-away campaigns, and implemented testing templates to ensure consistent testing environment- Identified 25+ bugs in new features independently, generated reports describing the defects and assisted to resolve them before publicized- Collaborated with Content, Marketing and Creative team to ensure a cohesive creation, execution, and optimization strategy to increase customer engagement on the app by 10% from Aug to Oct 2020 -
Web Development InternAccenture Jun 2018 - Jul 2018Selangor, Malaysia- Developed and validated test routines and schedules to ensure that test cases mimic external interfaces, and address all browser and device types by utilizing Excel, SoapUI, MySQL Workbench- Led a team of 5 to deliver weekly evaluations of the websites for 2 months, modified existing software to discover bugs and improve performances of the website on multiple interfaces by shortening the response time- Assisted in creating and presenting on the product launch event in Starling mall to promote product awareness - Tools used: SoupUI, jQuery, jMeter, MySQL, and Visual Studio Cod
Jen Wayne Chan Education Details
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Frequently Asked Questions about Jen Wayne Chan
What company does Jen Wayne Chan work for?
Jen Wayne Chan works for Bingltd
What is Jen Wayne Chan's role at the current company?
Jen Wayne Chan's current role is IT Lead.
What schools did Jen Wayne Chan attend?
Jen Wayne Chan attended Messiah College.
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