Jena E. Email & Phone Number

Troy, Ohio, United States

Manages all branch activities including customer service, collections, auditing, sales, and loan closings. Recently awarded Branch of the month for 2 consecutive months.Maintains strong knowledge of company policies, obtaining above average scores of 90%+ on branch audits. Oversees every aspect of collections including accounts ranging from 5 days to 180 days delinquent, and charged off accounts. Reviews all possible legal options to minimize branch and company losses. Works with the company attorney as needed. Helps customers develop an action plan to get their account current and avoid legal avenues. Reviews credit applications to determine credit-worthiness and extends credit based on that assessment.Reviews multiple branch reports, tracks branch results, and develops individual and branch goals.

Brookville, Ohio, United States

Administered payroll, tax reporting, and invoicing through Quickbooks. Handled accounts payable and accounts receivable as well as collections. Developed marketing programs and materials.

Clayton, Ohio

Handles every aspect of collections including calling accounts ranging from 5 days delinquent to 180 days delinquent.Works with customers to develop plans to resolve their delinquent accounts when possible.Contacts outside sources (attorneys, repossession agents, and auto auctions) to minimize loss from delinquent accounts. Completes loan applications, complies data and reviews for approval.Prepares reports for the branch manager and district manager.Solicits current and former customers through inside sales calls. Suggests the appropriate personal loan, automobile loan or consolidation loan to fulfill their needs.

Dayton, Ohio, United States

Improved communications within the company by editing a monthly newsletter for all employees in 48 locations, increased newsletter content from one page to five pages, and included articles submitted by employees and management.Developed direct mail campaigns and coordinated fundraising events as part of the organizational mission towards an active participation in community programs, resulting in community recognition and increased sales.Measured effectiveness of activities by tracking redemption rates, customer counts, and sales to determine the success of each program. Success was examined for short term and long-term results.Organized menu board layouts to implement new menu changes. Developed and updated the databases for tracking purposes.Liaison with outside vendors for advertising, pricing, and to measure effectiveness of their products. Developed programs to expand catering business; assisted customers; and measured customer satisfaction.

Vandalia, Ohio, United States

Administrative duties in the Engineering department to include answering phone calls, ordering department supplies, and filling. Prepared work orders and tracked budgets to ensure compliance.

Mba, Business Management

Bs, Entreneurship & Marketing

Education record