Jenae Baumann Email & Phone Number

Jenae Baumann is a Manager, Production Support at OpenText.

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  Manager, Production Support

  Opentext

  Nov 2022 - Present - Waterloo, Ontario, Canada

  • Participate in leading the effort to develop a world-class customer support team for our Webroot customers• Hire, coach, motivate, and develop strong team players • Monitor and maintain high employee retention and morale• Serve as a point of contact to communicate and educate internal employees across thecustomer support team on Webroot’s vision, strategy and products• Define, manage and lead customer service metrics• Improve and maintain high customer happiness and lifelong relationship, throughcustomer loyalty and promoter indexes• Manage customer escalations and address complex customer situations• Monitor customer support calls for quality assurance to guarantee high customersatisfaction and employees’ performance• Train new hire and existing employees on new product releases, support tools• Show demonstrated history of self-management, working proactively, taking initiative,exercising discretion and sound judgment, and working collaboratively as a member of theglobal support team