Jennifer Carlin Email & Phone Number

Surprise, AZ, US

Raining Virtue is a leading consulting firm specialized in technology integration. We help companies align technology with their business strategy, process and culture. Clients rely on our team to create higher quality results doing what absolutely fits and drives their business. This is our mission: Results done right.

Client: BECU (Senior Business Continuity Systems Analyst)- Audit Disaster Recovery Plans for BCP Failover Exercises and Live Events- Migrate Disaster Recovery Plans into Archer and work with teams to validate- Assist Teams with updating Network Diagrams for Disaster Recovery Plans - Host Training Sessions for Plan Navigation, Plan Updates, and Testing.

Client: Vertafore- Completed initial data mapping activities based on best practices and drove mapping process with primary customer project partners- Created preview and production environments and populate with converted data - Coordinated and performed data extractions- Managed, investigated, and resolved data issues throughout Previews and Live.

Phoenix, Arizona Area

- Coordinated Root Cause Analysis and Preventative Actions for Capital Markets Technology and Commercial Lending Teams- Acted as a liaison between the Enterprise Technology Root Cause and Incident Management, Enterprise Change Management, Enterprise Availability Coordination Office, Shared Service Technology partners and CMT/CLBT Technology Application.

- Oversaw Problem Management Process and ensured policy and guideline adherence- Gathered and defined business requirements for reporting and dashboards request- Created, enhanced, and maintained reports and dashboards within the ServiceNow Platform through Performance Analytics and in-tool reporting functions- Provided KPI metrics and trending analysis.

- Identified recurring issues and business impacting incidents, and coordinated IT resources for root cause analysis and permanent resolution- Ensured higher levels of availability and productivity by documenting identified process improvements and identifying Known Errors- Analyzed trends and communicated findings and corrective actions to upper.

- Provided first level problem identification and resolution of UNIX and Wintel Servers- Performed file and database restores, monitored batch jobs, and ensured complete system availability

- Monitored store hardware and software to resolve issues prior to detection at store level- Applied software patches to UNIX operating systems - Monitored payment applications, daily Item Movement information, and processed when required- Identified trends- Identified application issues using historical data and ensured that application problems were.

Evaluated and prioritized incoming telephone, voicemail and email requests from end users experiencing problems with hardware, software, networking, and other computer-related technologies

• Trained back office employees
• Performed expanded Chairside functions
• Maintained office flow
• Maintained inventory control